Williams-Sonoma

  www.williams-sonomainc.com
  www.williams-sonomainc.com
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Williams-Sonoma Reviews

Updated 30 September 2014
Updated 30 September 2014
622 Reviews
2.7
622 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
259 Ratings

Review Highlights

Pros
  • Great discount for to enable everyone to spend their salary in store (in 84 reviews)

  • Relative to other employers I have had, the work/life balance is healthy (in 24 reviews)


Cons
  • Work/life balance is often unbalanced especially during the holiday seasons (in 30 reviews)

  • Upper management never visits the stores- causing a complete disconnect from stores to corporate (in 37 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Nice people, work/life balance, leadership varies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Low politics between teams who focus on getting the work done, big company feel where there's good work/ life balance, great discount across suite of brands (includes Pottery Barn and West Elm)

    Cons

    Some units at leadership level are increasingly political, micromanagement of finances, cheap (no funds for trainings, celebrations), below market salaries and/or abyssmal bonuses, teams foster relationships amongst themselves but leadership doesn't have a people-focus to decision making

    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A supportive and rewarding environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate  in  Camp Hill, PA (US)
    Former Employee - Customer Service Associate in Camp Hill, PA (US)

    I worked at Williams-Sonoma full-time for less than a year

    Pros

    The company values and professional growth are many fold. A very supportive environment and many opportunities to grow and be rewarded.

    Cons

    High stress situations at times however advice from supervisors was helpful. Having to grasp a lot of product knowledge every few weeks could be overwhelming.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Overall great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    Easy going job, high-end, great clientele, friendly atmosphere

    Cons

    Not enough hours, not enough business, expensive products

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Asst Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASM
    Current Employee - ASM

    I have been working at Williams-Sonoma full-time for more than 3 years

    Pros

    Very Creative --interesting Culture great products. Fun people to work with generally-I have learned so much while working here. I have made a major life change since working here and am able to show my new found passion for cooking and clean eating while making a living.

    Cons

    the corporate attitude has really disintegrated the company Chuck started. I understand the need to make a profit--but why at the expense of the company's original concept.

    Advice to ManagementAdvice

    listen to store every associates--they are face to face with your customers every single day.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Amazing Store but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate  in  Washington, DC (US)
    Former Employee - Associate in Washington, DC (US)

    I worked at Williams-Sonoma part-time for less than a year

    Pros

    Loved the environment and the people. The quality of the store products are amazing. Great company. 40% discount on all items except plug-ins which is 20% discount. Your entire paycheck and more will be spent at the store.

    Cons

    The salary is the worst. It is a very low paying job. Everyone had a second job except for the managers. Everyone is part time except managers who work 40+ hours. Associates are not allowed to work full time and the schedule changes every week. Also there is only a 10 minute break when you work less than six hours, 30 min break for more than 6.

    Advice to ManagementAdvice

    Make the starting salary at least $10 an hour, not $8. Paychecks are the worst part of working at the store and probably the only bad thing about working for the company. Too much work and effort is expected for very long work days and only making 8 an hour. Also make 10 minute break at least 15 minutes. Nothing can be done in 10 minutes. Employees should also be able to combine their associate discount with store promotions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Some of the nicest people I have ever worked with !

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)

    I have been working at Williams-Sonoma as a contractor for less than a year

    Pros

    Inclusive Culture, Work Life Balance, Learning and Development are not only encouraged, but ample opportunity to do so. Along with the appropriate offering of training in house.
    I really enjoyed the ALL Hands San Francisco Associates Conference held at the Historic Galileo High School - followed by a Wellness Carnival at the Maritime Museums Bocce Ball Courts this week.
    I was inspired by the leaderships presentation and speeches.It has invigorated my ability to 'dare to dream' ! It was an all round wonderful day of learning and engaging. Lunch was provided by a great selection of food trucks, followed by camaraderie and physical activity with fellow co-workers.

    Cons

    to be honest, I have not experienced any yet.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Executive Leadership Team leads the way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  San Francisco, CA (US)
    Current Employee - Vice President in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    What is most important to me today is to work at a place where I feel the leadership likes to win and succeed and also focuses on giving back to the communities where we do business. This exists everyday at Williams Sonoma, Inc. Acting like an entrepreneur is alive and well here which means hard work with a real sense of meaning and purpose.

    Cons

    It's retail so you have to love being flexible and not sweating change

    Advice to ManagementAdvice

    What do you need from your associates to achieve the growth goals?

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    In it for the long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support  in  San Francisco, CA (US)
    Current Employee - Retail Support in San Francisco, CA (US)

    I have been working at Williams-Sonoma full-time for more than 10 years

    Pros

    we have a rich culture of service to our external customers and internal associates. It's possible for any associate to make a difference. Amazing products- proud to be part of the team.

    Cons

    we sometimes need to slow down and listen to associates- ask them to actively be part of the solution.

    Advice to ManagementAdvice

    Keep your vision and dream. Never forget our values-it's what has made us great.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Little support

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ACM
    Current Employee - ACM

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    The company offers great benefits from insurance to retirement plans. Cross brand discounts are great at 40% off retail. Rewarding associates trough contests and recognition of tenure is a nice touch.

    Cons

    Leadership can develop great initiatives but have no concept of the working conditions at the retail level. Expecting 2 people to run a store ( FOH, BOH ) is insane. I have had the pleasure of working at more than one brand of WSI and have experienced more disconnect with this brand. Disappointed in the leadership of this company but thankful for the experience and growth.

    Advice to ManagementAdvice

    Consider the back end of an initiative. How will it be accomplished while both challenging our teams but realistically able to be completed and supported?
    Stop creating new visual sets every 3 weeks, they can't be done at current payroll restrictions. Consider creating signage that doesn't change every new set but carries over. Stop wasting food on props and let's cross brand with props. Live branches cut and mailed to stores to use in vases, really!!!
    What a waste of money.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Upgrade technology and ditch coupons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Store Manager  in  Atlanta, GA (US)
    Current Employee - Associate Store Manager in Atlanta, GA (US)

    I have been working at Williams-Sonoma full-time for more than a year

    Pros

    I love my co-workers and my managers.

    Cons

    Store systems are ancient. Registers, Store Wide Web system, printers and faxes are impractical and obsolete. Very frustrating. WS does not provide the proper technology/equipment that I need in order to help WS customers. Promotions are degrading the brand. Customers are treating the store like a flea market and berating me for not giving them extra discounts. They have been conditioned by WS to expect discounts and deals. Because they get so many emails, they expect flexibility on what item can be discounted. I have had three people this week ask me if WS is going out of business. I am beginning to search for a new job that provides me with the tools, payroll, and backing to support my responsibilities. Know that if you work for WS, your main job will be to work around technological obstacles. Are you willing to be frustrate day in, day out?

    Advice to ManagementAdvice

    Update your technology. It is becoming a major issue in the stores. Change the website, as the new look/visual is clinical instead of warm/inviting. The overall tone has become very corporate, unfriendly, greedy, and alienating high-end customers. Stop making employees accountable for people who don't want to give their email. Please realize that it does appear that the company is going out of business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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