Xerox Reviews

Updated 25 August 2014
Updated 25 August 2014
1,702 Reviews

2.5
1,702 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
914 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good not Great (was great once upon a time)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Toronto
    Current Employee - Sales Manager in Toronto

    I have been working at Xerox full-time for more than 10 years

    Pros

    Loyal company, many internal opportunities. Great sales training

    Cons

    Too focus on cost cutting lately, not investing in human captial. Cut all commission position. Losing a lot f great talent.

    Advice to ManagementAdvice

    Keep good people, stop penny pinching because the job market is really good and we cannot afford to lose tallent.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Excellent company esp for new grads

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Xerox full-time for more than 3 years

    Pros

    Good benefits, they will start you on contract but will probably get permanent after like a year, laid back atmosphere and company has good reputation. Decent salary esp for new grads.

    Cons

    Lots of manual work due to outdated technology in the office

    Advice to ManagementAdvice

    Train employees better

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    It was Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time for more than 5 years

    Pros

    The only pros to this job are that their good people in the building

    Cons

    Work ethics are bad, they don't care about supervisors and leadership is poor

    Advice to ManagementAdvice

    Fire all old management from ACS and start over, the supervisors there are great but the Op Mgr are not training the new supervisors coming into the position.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Transition to the new services lead company continues to be challenging...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Dayton, OH (US)
    Current Employee - Operations Manager in Dayton, OH (US)

    I have been working at Xerox full-time for more than 10 years

    Pros

    Work-life balance, flexibility, interesting and engaging clients

    Cons

    Compensation, advancement, focus on its people

    Advice to ManagementAdvice

    Our strategic direction is moving in the right direction. Senior leadership needs to shift some of its focus on our most valuable resource....our people. Somehow we've lost that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Analyst  in  Manila, Manila (Philippines)
    Current Employee - Risk Analyst in Manila, Manila (Philippines)

    I have been working at Xerox full-time for more than a year

    Pros

    - Benefits
    - Office Culture
    - Incentives
    - Diversity of employees
    - Game room
    - Awesome food in the pantry
    - Awesome location

    Cons

    - No room for growth
    - Compensation
    - Certain power trippers in the management

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Up and down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support
    Current Employee - Senior Technical Support

    I have been working at Xerox for more than 3 years

    Pros

    Established company with a solid path to the future.

    Cons

    Xerox doesnt value employees and is unwilling to pay to keep talent. Views employees as expendable

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Slow. No innovation. Poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - XOS  in  Moscow (Russia)
    Former Employee - XOS in Moscow (Russia)

    I worked at Xerox full-time for more than a year

    Pros

    Stable, salary on time. Relatively flexible hours.

    Cons

    Company has lost its ability to lead and generate new. Each group is on it's own. Top management does not communicate to the company in person. Dull office. No management rotation in years. No internal competition. No clear strategy.

    Advice to ManagementAdvice

    Listen. Learn. Give opportunity. Lead, not micro manage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    It was a great place to work. Benefits were outstanding. I retired with a 401K that is sufficient.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Curriculum Manager  in  Rochester, NY (US)
    Former Employee - Curriculum Manager in Rochester, NY (US)

    I worked at Xerox full-time for more than 10 years

    Pros

    In my 38 years with Xerox the benefits were outstanding and advancement was predictable and fair. However, toward the end of my employment as revenue from Xerographic products declined benefits were cut and salary growth slowed.

    Cons

    Unfortunately Xerographic products have become a commodity and Xerox no longer leads the field however diversification seems to be working.

    Advice to ManagementAdvice

    Treat people fairly and they will produce.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Nice Company but room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dublin, Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Dublin (Ireland)

    I have been working at Xerox full-time for more than a year

    Pros

    Excellent Atmosphere, fairly flexible managers. Good place to learn the ropes.

    Cons

    Salaries, what seems like an eternal pay-freeze. General appreciation of staff is low (almost non-existing benefits, no company parties, etc.)

    Advice to ManagementAdvice

    Appreciate tacit knowledge, experience is walking out the door and that's causing damage.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Xerox was easy to get hired at and included training for a significant period of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Gresham, OR (US)
    Former Employee - Customer Service Representative in Gresham, OR (US)

    I worked at Xerox full-time for less than a year

    Pros

    Xerox's willingness to give job seekers a chance to work was a positive aspect.

    Cons

    The material covered during training was considerable and challenging.

    Advice to ManagementAdvice

    Plan for additional time spent on training.

    Recommends
    Neutral Outlook
    No opinion of CEO

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