Xerox Reviews

Updated 22 October 2014
Updated 22 October 2014
1,836 Reviews
2.4
1,836 Reviews
Rating Trends

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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
977 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 112 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 58 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 116 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 33 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good not Great (was great once upon a time)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Toronto
    Current Employee - Sales Manager in Toronto

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Loyal company, many internal opportunities. Great sales training

    Cons

    Too focus on cost cutting lately, not investing in human captial. Cut all commission position. Losing a lot f great talent.

    Advice to ManagementAdvice

    Keep good people, stop penny pinching because the job market is really good and we cannot afford to lose tallent.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Services group is becoming the Service Merchandise of the consulting market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (more than 3 years)

    Pros

    Supports virtual work
    Health plans of high quality and good value
    Finds excellent client facing billable employees

    Cons

    No work life balance.
    Complete home office expense born by employee
    Supervisors/managers do not have functional knowledge of work being sold to clients
    While the management structure has been flattened, there is still too much (managerial/support) overhead (80+% of bill rate to client)
    ACS/Xerox Learning Services is moving away from Learning Consulting [which they were good at] to Staff Augmentation [which they are not good at]

    Advice to ManagementAdvice

    Start cutting the accounting management and staff. They have created a condition within Xerox where it is impossible to argue with spreadsheets, no matter how inane of insane the rationale would be when applying an 'average person' standard to the outcomes of the decisions.

    The company is using metrics and analytic for decision making that is detrimental to the source of their income, the billable employee. It is creating a demand for non-billable employees (overhead) to further find cost savings that result in the elimination of the local billable resource in lieu of an off-shore resource, but no real reduction in the managerial/support structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Xerox use to be a great company to work for there were many growth opportunities. When it comes to document solutions they are second to none.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Xerox full-time (more than 10 years)

    Pros

    They had a very good training program at all levels. For the most part they always tried to do the right thing for the employee.

    Cons

    They seem to be stuck in a dwindling industry. They are trying to reinvent themselves with other types of business solutions. While this is happening the are forced to layoff many people. With that stagnant growth pattern it would make it a very difficult place to establish a career.

    Advice to ManagementAdvice

    Try getting into the smartphone and mobile apps industry for another business segment. I would not try selling device but making smartphones better with document migration and other documents solutions

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    A good company in the past is now a cash cow with outdated products in a dying industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Moscow (Russia)
    Current Employee - Marketing Manager in Moscow (Russia)

    I have been working at Xerox full-time (more than 3 years)

    Pros

    A good place to learn how an OEM works with all the production and distribution cycles
    Somehow the team tends to be very close and friendly to each other, with nothing done by the management to achieve it

    Cons

    Underinvests in marketing and personnel, very greedy overall with poor offices and facilities
    Poor old-style management that overlooks opportunities
    Pretty hierarchical

    Advice to ManagementAdvice

    Improve working conditions
    Renew the management staff
    Embrace falling core business and diversify to something innovative

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Satisfied

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (less than an year)

    Pros

    Decent pay and benefits, not overly micromanaged.

    Cons

    Training could be stronger, could use overhaul.

    Advice to ManagementAdvice

    Work on training methods for greater satisfaction.

    Recommends
    Positive Outlook
  7. 1 person found this helpful  

    Great People, paid training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Portland, OR (US)
    Current Employee - Customer Care Representative in Portland, OR (US)

    I have been working at Xerox full-time (less than an year)

    Pros

    Fun and upbeat, great co-workers!

    Cons

    Base pay isnt that great, but chances of bonuses are a plus!

    Advice to ManagementAdvice

    Trainers are great, management needs to remain available to all employees

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Acquiring companies in Health Information Management, Silo work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Learning Product Manager in Tallahassee, FL (US)
    Former Employee - Learning Product Manager in Tallahassee, FL (US)

    I worked at Xerox full-time (less than an year)

    Pros

    Strong brand support and growth orientation. Experienced large information services firm. I worked for a recently acquired small eLearning company where Xerox name attracted major new clients and imposed some new restrictions. Wellness benefits generous, overall benefits options good but rapidly eroding. No sign of Xerox executive influence in day to day operations outside of HR during my short tenure. Clients appreciated the high level of individual support.

    Cons

    Functional local managers trying to adapt to a matrix organization model is stressful. Xerox corporate HR policy and stated work-life goals were misstated or abused. My job description was very different from the actual duties as each manager envisions my role. Zero training, no documentation of software or organized online resources, and the office runs on email threads and tedious meeting minutes. Some office management turnover is planned with the continuing integration into evolving Xerox division (HIM services).

    Advice to ManagementAdvice

    Use your own LCMS product to document processes, roles, policies, and organize training and support new hires.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSE in Melville, NY (US)
    Current Employee - SSE in Melville, NY (US)

    I have been working at Xerox full-time (more than 3 years)

    Pros

    The tenure surrounding you helps the great people at Xerox help you be great. The people are friendly and always willing to help you with things you don't know how to do.

    Cons

    There aren't too many processes in place to help beginners complete most tasks. When it comes to most issues you're just asking around until someone takes ownership and will help you complete the tasks

    Advice to ManagementAdvice

    Listen to your employees and do WAYYYYYYYY LESS outlook calls and go see the accounts with your SSE's.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great professional development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in New York, NY (US)
    Former Employee - Sales Manager in New York, NY (US)

    I worked at Xerox full-time (more than 5 years)

    Pros

    Great sales training for senior con acts

    Cons

    Very corporate and professional environment

    Advice to ManagementAdvice

    value employees more

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk in Mumbai (India)
    Current Employee - Clerk in Mumbai (India)

    I have been working at Xerox full-time (less than an year)

    Pros

    Good Enviroonment, Work and life balance is good.

    Cons

    there are no specific cons as such

    Recommends
    Positive Outlook
    No opinion of CEO

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