Xerox

www.xerox.com
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Xerox Reviews

Updated 3 March 2015
Updated 3 March 2015
2,158 Reviews
2.4
2,158 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,116 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 118 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 60 reviews)


Cons
  • No raises in years, upper management gets richer while everyone else suffers (in 96 reviews)

  • Work-Life Balance does not exist because you don't get any life to balance against work (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good not Great (was great once upon a time)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Toronto
    Current Employee - Sales Manager in Toronto

    I have been working at Xerox full-time (more than 10 years)

    Pros

    Loyal company, many internal opportunities. Great sales training

    Cons

    Too focus on cost cutting lately, not investing in human captial. Cut all commission position. Losing a lot f great talent.

    Advice to ManagementAdvice

    Keep good people, stop penny pinching because the job market is really good and we cannot afford to lose tallent.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative in Portland, OR (US)
    Current Employee - Customer Service Representative in Portland, OR (US)

    I have been working at Xerox full-time (less than a year)

    Pros

    I have been working at a customer service call center near Portland for the past 9 months.
    The location is an easy commute.
    The work is a guaranteed 40 work week with benefits and overtime is available.
    The employees and supervisors do what they can to make a pleasant work environment.
    Training is adequate and there is a lot of support.

    Cons

    There isn't much hope of a career path here.
    The shift bidding system could work well if it wasn't corrupted.
    Being able to schedule earned personal time off weeks in advance has proven problematic.
    Work-life balance is heavily skewed toward work.
    An example: Despite numerous conversations and emails with various people and a perfect attendance record, I was unable to secure proper approval for eligible time off and was told I would have to call in as a "no show" for which the attendance system would penalize doubly because it fell on a weekend.
    Since the shift bids are based on attendance, the next bid will be penalized as well.

    Advice to ManagementAdvice

    It is fairly demoralizing not to be able to schedule a Saturday off especially after carrying a lot of overtime over the holiday season. I know call centers are a high turnover business and training isn't cheap so, why would you want to alienate and even penalize good employees by denying simple benefits?

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    What are they thinking?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox

    Pros

    Good company, good benefits, full-time hours, good people

    Cons

    Nearing three months on active company payroll with zero access to customer systems, just watching other people take phone calls - not even a training splitter headset to hear live calls.

    Advice to ManagementAdvice

    Put me in, coach. I'm ready to play.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customers in Miami, FL (US)
    Current Employee - Customers in Miami, FL (US)

    I have been working at Xerox

    Pros

    It not bad i like it

    Cons

    There is nothing wrong working here

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    No actual leadership from management lets down and otherwise great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Uxbridge, England (UK)
    Former Employee - Business Systems Analyst in Uxbridge, England (UK)

    I worked at Xerox

    Pros

    People are great here and really make it what it is. Nice flexibility for work/life balance. Perks are unfortunately diminishing.

    Cons

    Management do not value the people in the company which makes it what it is. Big difference in perks between the europeans and the americans

    Advice to ManagementAdvice

    Value your people and stop getting rid of their perks. This company use to be great, why not value them again and rise back to the top?

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Xerox Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transition Manager
    Current Employee - Transition Manager

    I have been working at Xerox

    Pros

    Great experience and learning was central to success

    Cons

    much less personal than earlier times

    Advice to ManagementAdvice

    move away from box driven approach to business and embrace services-led mantra at grass roots level; have compensation drive that approach v box-led comp plan

    Recommends
    Negative Outlook
  8.  

    Flexible Organization and good place to start your careers in BPO industry .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Noida (India)
    Current Employee - Anonymous Employee in Noida (India)

    I have been working at Xerox full-time (more than 5 years)

    Pros

    Work From Home policy mostly applicable to the tech team .
    Amazing place to work for the individuals having BPO experience or freshers.

    Cons

    Individuals working in the BPO normally gets hike every year compare to techie guys . Starting this year only fixed cycle for hikes.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Decent Environment and pay was decent with Commission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Program Manager in El Paso, TX (US)
    Former Employee - Technical Program Manager in El Paso, TX (US)

    I worked at Xerox full-time (more than 5 years)

    Pros

    I like that everyone wants to help you from a management stand point. I also enjoy when team moral is high everyone is involved.

    Cons

    Too many issues with management not knowing the options available to decrease issues with attrition and not taking responsibility for the issue.

    Advice to ManagementAdvice

    Look at who you are keeping versus who you are pushing out .

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Work Hard and Play hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pasay, Pasay (Philippines)
    Current Employee - Anonymous Employee in Pasay, Pasay (Philippines)

    I have been working at Xerox

    Pros

    Each company have its own pros and cons. Based from the companies I've been with I love the working environment. Work is absolutely stress free because of my team.

    Cons

    None as of the moment

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very Poor Senior Management

    Current Employee - Senior Analyst in Noida (India)
    Current Employee - Senior Analyst in Noida (India)

    I have been working at Xerox (more than 3 years)

    Pros

    Salary is good but no extra beneftis

    Cons

    Everything is Manual work no automation No proper tools

    Advice to ManagementAdvice

    There is no interaction of Senior management with employees, they does not care their employees, no extra benefits, no work life balance,

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