Xerox

  www.xerox.com
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Xerox Reviews

Updated Jul 27, 2014
All Employees Current Employees Only

2.6 1,596 reviews

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(858 ratings)

32% of employees recommend this company to a friend

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros(in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO(in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE(in 100 reviews)

  • Senior Management needs some improvement (especially in Services)(in 64 reviews)

1,596 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good not Great (was great once upon a time)

    Sales Manager (Current Employee) Toronto

    ProsLoyal company, many internal opportunities. Great sales training

    ConsToo focus on cost cutting lately, not investing in human captial. Cut all commission position. Losing a lot f great talent.

    Advice to Senior ManagementKeep good people, stop penny pinching because the job market is really good and we cannot afford to lose tallent.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Wow, What a ride!

    Field Engineer (Former Employee) Webster, NY (US)

    ProsAfter having worked for Xerox Corporation for 25 I truly loved the three Jobs I had. My Co workers and management always care about each customer and their issues and work to resolve each issue. for the last 14 years as a Field Engineer, I worked daily Hotline resolving Technical and Customer issues and really felt I was making a difference. As well as hotline I was responsible to performed Escalations through out North America to resolve tougher issues which required On Site diagnoses. Management allowed the freedom to formulate the right solution and take those action to get the Customer up and running. Xerox provided me the opportunity to return to RIT and to make a difference in the Xerox Community to assure diversity was achieved for all Employees.

    ConsFor the last year I was Managed remotely by a Manager whom I saw once a year and my 50 to 60 hour work weeks were not Value Add.

    Advice to Senior ManagementIn the last few years it seemed Lay off and out-sourcing of very talented Employees became a fact of life and those left behind to perform the work of four to meet the Customer Requirements. I pry the Xerox will not IRIF, VRIF & Benchmark itself to follow KODAK's path.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Xerox equipment Installation, maintenance and troubleshooting.

    Services & Solutions Executive (Current Employee) Lagos (Nigeria)

    ProsI want to work in a place where multiple experiences are combined together, as I have, to solve issues, plan, design and make progress to achieve organizational and personal goals.

    ConsWorking here is highly demanding, in that, operations are carried out with high level of precision, beating targets are the goals of every task. There is no room for indolence, lack of concentration or off-mindedness while carrying out a task.Safety is given preference. Revenue generation is behind our mind as we carry out activities.

    Advice to Senior ManagementPromotion is based on performance. Revenue generation is behind our mind as we carry out activities.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    CSR

    Customer Service Representative (Current Employee) Greenock, Scotland (UK)

    ProsFun colleges, interesting job. Challenging at times but in a good way. You get to do few different things.

    ConsVery process driven, micro managing. Not very good chances to advance within the company.

    Advice to Senior ManagementListen more to your employee's, give more space for personal growth.

    Yes, I would recommend this company to a friend

     

    Overall, solid jumping off point for new sales

    Anonymous Employee (Current Employee)

    ProsGreat training for new hires

    ConsLess flexibility than expected in sales

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great learning experience

    Product Marketing Specialist (Current Employee) Moscow (Russia)

    ProsWell developed channel marketing, detail-oriented marketing strategies and sales campaigns. Interesting technologies and wide range of clients. Office culture depends on the location - ranges from decent to amazing.

    ConsLower salary than competitors like HP, Samsung and others. Average compensation package and office facilities. Corporate auto only from senior management positions. No meal compensation.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Gave me chance when no one else would

    Customer Service Representative (Current Employee)

    ProsI started during the annual enrollment period as project based and was hired full time. They offer full training of their systems and the core and client specifics for the job you'll be doing. The hours rotate which sometimes makes it difficult the schedule things in advance, but management is flexible with letting you change shifts with other employees. I feel you get what you put into the job. If you want to learn, you will. If you want to work, you work.

    ConsYou are brought in as project based at one salary and seem to get stuck there no matter how many extra disciplines you learn. Then they bring new people on for the next annual enrollment period at a higher rate than what senior employees make. There were a lot of layoffs last year, which I hope won't be a trend. There is a policy that you can take 3 sick days for only one occurrence which people seem to abuse. You may take 1 sick day a year, which counts as an occurrence while another employee takes 3 days and still counts as 1 occurrence. what happened to "if you are out for 3 days, you need to bring a dr. note"?. Management does listen to their employees but I feel sometimes their hands are tied on what they can accomplish.

    Advice to Senior ManagementTake care of your most loyal employees. It's a little disheartening to find out someone considered to be a senior employee has only been there for 1 year. I've only met a handful of people who have been there longer than 3 years. Do you really save more money training all new people over and over again rather than support the ones with experience and reward them for the hard work they do for you? Please realize the ones who work hard because they are there because they want to be.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Project Manager

    Project Manager (Current Employee) Mexico, Distrito Federal (Mexico)

    ProsProvides option to work from home (Home office), skill soft courses are available upon the approval of the manager to access the virtual library (annual fee). Compensations: Medical insurance, grocery card bonus.

    ConsNo career path, no hikes, no promotions to senior positions as these are reserved just for "on site" personnel.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    EMPLOYEE

    Anonymous Employee (Current Employee)

    ProsGreat company and there is a great work life balance

    ConsNo room for growth. Great to enter and get your feet wet

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fun job!

    Floater (Former Employee) Raleigh, NC (US)

    ProsAnne Mulcahey was CEO when I worked at Xerox. Was a "floater". Loved being sent from site to site. Learned so much more that way. Great people to work with! Managers went out of their way to help when I moved out of state. Technicians were willing to show me how to do things.

    ConsRetirement Plan stinks. Outrageous costs. Cons when I was working? Honestly can't say I had any. As a floater I had phone, car, internet, expenses paid. It was a good company at the time. Been out for several years now and I understand it has really gone downhill under the new CEO.

    Advice to Senior ManagementAt this time, I'm not in position to give any suggestions. Better retirement plan/costs to retires. They really suck.

    No, I would not recommend this company to a friend

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