Xerox
2.6 of 5 1,371 reviews
www.xerox.com Norwalk, CT 5000+ Employees

Xerox Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

2.6 1,371 reviews

                             

29% Approve of the CEO

Xerox Chairman and CEO Ursula M. Burns

Ursula M. Burns

(743 ratings)

32% of employees recommend this company to a friend
1,371 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work/Life Balance - Strict 9-5 job, with the opportunity to work from home"
    in 87 reviews
  • "Current manager is outstanding and the ability to work from home is a pleasure"
    in 44 reviews
Cons:
  • "No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE"
    in 80 reviews
  • "Most upper management have received salary increase over the last 6 years but staff has not"
    in 59 reviews
  • Show more review highlights

Reviews

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  • Disapproves of CEO

 

Good not Great (was great once upon a time)

Sales Manager (Current Employee)
Toronto

I have been working at Xerox full-time for more than 10 years

ProsLoyal company, many internal opportunities. Great sales training

ConsToo focus on cost cutting lately, not investing in human captial. Cut all commission position. Losing a lot f great talent.

Advice to Senior ManagementKeep good people, stop penny pinching because the job market is really good and we cannot afford to lose tallent.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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The customers can be brutal

Customer Care Associate (Current Employee)
Anderson, IN (US)

I have been working at Xerox full-time

ProsYou can work plenty of overtime

ConsThe pay differs from paycheck to paycheck

Advice to Senior ManagementConsiderchangeing pay to straight hourly

No, I would not recommend this company to a friend

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Call Center - Ok but hourly wage is low.

Call Center Representative (Former Employee)
Webster, NY (US)

I worked at Xerox full-time for less than a year

Pros6 weeks of training to handle customers on the phone. Helped with the basics but felt lost on the computers. Quick promotional opportunities said to be available.

ConsCall center workers deal with a lot of customer dissatisfaction and customer abuse.

Advice to Senior ManagementNeed more computer based training to effectively deal with customers.

Yes, I would recommend this company to a friend

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Honolulu was awful

Customer Service Representative (Former Employee)
Honolulu, HI (US)

I worked at Xerox full-time for more than a year

ProsIt was Hawai'i..At the beginning it was great.but then I transferred to Hawai'i and that's when I saw the other side of Xerox

ConsTransferred from Va to Hi. Let my manager know that my supervisor was not training effectively. and got wrote up for insubordination.. Tried to cut pay. and the work processes were out of date...(stone age) Hawaii was beautiful, but THAT office was the worst. I was the only African American. And they reminded me everyday. Took FMLA and never looked back

Advice to Senior ManagementListen to your employees

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Docucare

Docucare Associate (Current Employee)

I have been working at Xerox full-time for less than a year

ProsStable Hours, Office Culture and an in with Xerox

ConsWork load varies daily and projects that extend longer then a day can become impacted by daily responsibilities.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I was employed by them for 16 years then after a transfer from another state to here I got laid off. not good.

Account Associate (Former Employee)
Orlando, FL (US)

I worked at Xerox full-time for more than 10 years

ProsI had enjoyed my customers that i had on day to day bases. actually from the state I was living at. I had always made my customers happy with my job roll. I miss my peers.

Consoh there's a lot of challenges with xerox you just have the right manager to give you the support.

Advice to Senior Managementn/a

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Locked in Process & Few Opportunities

Client Asset Manager (Former Employee)
Rochester, NY (US)

I worked at Xerox full-time for more than 3 years

Pros*The Xerox name still looks good on a resume
*A good place to get corporate experience
*There is a process for everything
*There are some good people working at Xerox

Cons*There's not much left at Xerox - the focus has shifted to services. Hopefully MPS will be able to sustain the entire company going forward.
*There is a process for everything - that may sound contradictory, but to be locked in a process in every situation limits the ability to make a client happy.
*Cliques. Advancement is rarely a result of performance and more likely who you know.
*Long hours with little reward.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Nice Start

Account Coordinator (Current Employee)
Buffalo, NY (US)

I have been working at Xerox full-time for more than 10 years

ProsLarge Company , Multiple Job Possibilities, Multiple Locations

ConsPromotions are far and few between, Wages increases have not been given in over five years, cost of Living increases have not been given in over five years

Advice to Senior ManagementLook to Satisfy the Employee and the will continue to excell

Yes, I would recommend this company to a friend

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Financial Analyst

Financial Analyst (Current Employee)
Toronto, ON (Canada)

I have been working at Xerox full-time for more than 3 years

ProsAwesome work environment, great training opportunities

ConsPay is extremely low based on market average

Yes, I would recommend this company to a friend

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Fast Paced

Senior Systems Engineer (Current Employee)

I have been working at Xerox full-time for more than 10 years

Prosexperience, get to play with new technologies

Conspay, no room to grow, Mismanaged at the executive level, too many freezes

Yes, I would recommend this company to a friend

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Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, customer service and success as you are. In fact, this passion is at the heart of what we do… Full Overview

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