Xerox Reviews

Updated 30 August 2014
Updated 30 August 2014
1,713 Reviews

2.4
1,713 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
917 Ratings

Review Highlights

Pros
  • Friendly working environment and work life balance should be the top most pros (in 98 reviews)

  • Work from home; hoping for change now that they got rid of previous ACS-INC CEO (in 54 reviews)


Cons
  • No raises for over 5 years, I TRULY CANNOT UNDERSTAND WHY I STILL WORK HERE (in 100 reviews)

  • Senior Management needs some improvement (especially in Services) (in 64 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Low compensation for load of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive
    Former Employee - Sales Executive

    I worked at Xerox full-time for more than 3 years

    Pros

    Monday to Friday 8 to 5ish. Networking experience.

    Cons

    Low base and commission rate. No benefits.

    Advice to ManagementAdvice

    How to achieve a living wage that goes in accordance with the job being done.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Never work for a vendor again!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than 5 years

    Pros

    easy job
    great team to wok with
    set schedule
    finally match 401k

    Cons

    low pay
    micro-management
    no pay raises
    lack of advancement
    hard to get days off

    Advice to ManagementAdvice

    training is easy
    management needs to show they actually care
    promote those who deserve it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Worst experience of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality  in  Raleigh, NC (US)
    Former Employee - Quality in Raleigh, NC (US)

    I worked at Xerox full-time for more than 3 years

    Pros

    I enjoyed the people I worked with co workers were fabulous. I enjoyed the work I did was very rewarding.

    Cons

    The management was never consistent .was always changing things never on the same page would let one person do something but fire someone else for the same thing.

    Advice to ManagementAdvice

    Find a page and stick to it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    No raises for 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time for more than 5 years

    Pros

    Smart people to learn from

    Cons

    No raises for 5 years, furloughs every year and increasing costs of benefits. This while profits grow and executives get plenty of perks and bonuses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    micro managed and not treated with respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Harrisburg, PA (US)
    Current Employee - Account Executive in Harrisburg, PA (US)

    I have been working at Xerox full-time for more than 3 years

    Pros

    good money and brand recognition

    Cons

    mostly lost when price was a factor, management has no respect or trust of employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    must be seasoned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Fairfax, VA (US)
    Former Employee - Vice President in Fairfax, VA (US)

    I worked at Xerox full-time for more than 3 years

    Pros

    the money was good when you could get it - comp plans seemed to change midstream though

    Cons

    harvesting profits to continue to build solution sets - comp plans seemed to change midstream though

    Advice to ManagementAdvice

    continued RIFs and furloughs should indicate current management approach is not working

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    retired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Rochester, NY (US)
    Former Employee - IT Manager in Rochester, NY (US)

    I worked at Xerox full-time for more than 3 years

    Pros

    was a great company. 70s and 80s were great. started going down hill mid 90s with Allaire. Never re-covered from cooked upper management. Current CEO has carried on that tradition.

    Cons

    current culture and management could care less about the employees. their main goal is to fill there pockets.

    Advice to ManagementAdvice

    dump Burns go back to original innovative focus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Customer Service Center not professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Webster, NY (US)
    Former Employee - Customer Service Representative in Webster, NY (US)

    I worked at Xerox full-time for less than a year

    Pros

    Insurance, other than that nothing.

    Cons

    The customer service center is the step child of Xerox and there customer Verizon Wireless. Neither treat you like a valued employee. They make false promises. Most supervisors are kids that have no experience except they know how the system works. A poor reflection on Xerox and Verizon Wireless.

    Advice to ManagementAdvice

    Respect your employees, Make them part of the company and when you have good employees back them up and pay them. Keep pormises and make a better work enviroment for employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    ACS

    Former Employee - Consultant  in  Raleigh, NC (US)
    Former Employee - Consultant in Raleigh, NC (US)

    I worked at Xerox full-time for more than a year

    Pros

    Sometimes overtime is given. Employees have say in getting needed shift hours.

    Cons

    Supervisors are weak with support. Work place is load.

    Advice to ManagementAdvice

    Pay more to gain loyalty.

    Doesn't Recommend
  11.  

    Barely Tolerable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advisor  in  Tigard, OR (US)
    Former Employee - Advisor in Tigard, OR (US)

    I worked at Xerox full-time for more than a year

    Pros

    Guaranteed full time work schedule, pay that is above minimum wage. Food trucks outdoors in the front during the weekdays.

    Cons

    High stress environment, ineffective human resources, outsourced scheduling staff, consistently low pay, embarrassingly low quality health insurance, increasingly low standards and restrictive policies.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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