Yelp Reviews

Updated 26 September 2014
Updated 26 September 2014
225 Reviews
3.6
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
165 Ratings

Review Highlights

Pros
  • Environment is cool, free food all day, young staff (if that's what you're into) (in 30 reviews)

  • Young minds at work, high energy, room for a lot of growth, stocked kitchen (in 19 reviews)


Cons
  • Terrible work/life balance if you care about your job (in 9 reviews)

  • Learn to handle difficult conversations with business owners and you'll be ok (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    tough but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Phoenix, AZ (US)
    Current Employee - Account Executive in Phoenix, AZ (US)

    I have been working at Yelp full-time for less than a year

    Pros

    great benefits, good coworkers, etc.

    Cons

    can get monotonous after a while

    Advice to ManagementAdvice

    continue to be strong!

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    If you like sales, this is your dream ajob

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  New York, NY (US)
    Former Employee - Account Executive in New York, NY (US)

    I worked at Yelp full-time for less than a year

    Pros

    You are NOT expected to stay past 5:30
    Fantastic benefits (free food, drinks, beer keg, insurance, etc)
    Very laid-back, positive environment
    Encouraging management
    Young and energetic workforce

    Cons

    Pay is quite bad until you hit commission (typically 6+ months in)
    Very monotonous work - calling nonstop, all day every day! (and getting yelled at for calling)
    You have only that one task of calling - there is no way to break up your day by doing another task for a bit
    If you don't feel like calling that day, you are SOL
    You are expected to be super perky and excited to be there each and every day
    Management is not a true "management" career. Many of the managers are just kids that got good at calling - they are your cheerleaders and help you close the deal. Just glorified callers

    Advice to ManagementAdvice

    Be clear that "management" opportunities are still entirely sales related - even as a team manager you are on the calls, essentially telling employees what to say

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great opportunity for starting a career in sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Francisco, CA (US)
    Former Employee - Account Executive in San Francisco, CA (US)

    I worked at Yelp full-time for more than a year

    Pros

    Great training, attainable quotas, fun environment, free snacks!

    Cons

    Compensation isn't amazing but it's doable. Retention is distractingly bad.

    Advice to ManagementAdvice

    Invest a little more in your employees, and they just might stay longer.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Amazing. So thankful I found the position at Yelp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  New York, NY (US)
    Current Employee - Account Executive in New York, NY (US)

    I have been working at Yelp full-time for more than a year

    Pros

    -Amazing people -Career Growth -Sales Development -Amazing Leadership

    Cons

    The only challenge is just trusting the process but they give you ample opportunity to learn the sales process.

    Advice to ManagementAdvice

    Keep doing what you're doing. Amazing opportunity. Great leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Company, Great training and support, hard job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive  in  New York, NY (US)
    Current Employee - Sales Executive in New York, NY (US)

    I have been working at Yelp full-time for less than a year

    Pros

    amazing atmosphere- everyone is super nice and supportive, really want you to succeed and the office is so much fun. games all around, beer and ice coffee kegs, and fully equipped kitchens. Amazing training program!

    Cons

    Phone sales are probably the hardest job in the world, you are now officially a solicitor and that is hard to get used to.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Awesome Place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  San Francisco, CA (US)
    Former Employee - Software Engineer in San Francisco, CA (US)

    I worked at Yelp as an intern for less than a year

    Pros

    A very fast paced environment with great scope for learning. Highly individualistic atmosphere. A very flat hierarchy everyone from your colleague to your CEO is approachable.

    Cons

    Not anything related to the work and culture. But sometimes the interns may not end up in the team they perform best at. But still in the new team there are tons of things to learn. But performance wise we might not be able to give our best.

    Advice to ManagementAdvice

    Keep rocking :) ...

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Scottsdale, AZ (US)
    Current Employee - Account Executive in Scottsdale, AZ (US)

    I have been working at Yelp full-time for less than a year

    Pros

    Young minds at work, high energy, room for a lot of growth, stocked kitchen.

    Cons

    commission takes time to hit, so low income at first

    Advice to ManagementAdvice

    Give commission after a certain amount of time on the job

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Nice people, horrible work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Scottsdale, AZ (US)
    Current Employee - Account Executive in Scottsdale, AZ (US)

    I have been working at Yelp full-time for less than a year

    Pros

    Fun, youthful environment
    Very hip employees
    Beautiful employees
    Good compensation if you're AMAZING at selling

    Cons

    Can be very frat-esque with kegs in the office and everyone being a part of the Scottsdale nightlife scene
    Pay structure for sales is good if you sell a TON, but if you don't you make a mere 30K
    You don't hit commission until you sell 75K worth, which the average person does in 8 months or so
    You're at the mercy of your "yelpitory" which means that if you are randomly assigned a crappy territory, your sales plummet and your stuck with that area for many months

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Awesome Peers, Very Shaky Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  San Francisco, CA (US)
    Current Employee - Sales Representative in San Francisco, CA (US)

    I have been working at Yelp full-time for more than a year

    Pros

    The peers you work with are awesome. You get to instantly make a lot of friends that are young and eager to work. Training is a great asset to my future

    Cons

    The management is terrible. Floor managers are for the most part garbage. They are young and inexperienced. A lot of inner work relationships and are very clicky on the high level. Not transparent at all.

    Advice to ManagementAdvice

    Higher older people to manage your young staff. Why would you hire managers after one year of work experience? Why would you hire 26 year old to manage people from the ages of 22-45 years old. Pay your top producers more. You are losing out on keeping top producers because your pay structure is weak at best. If you wanted to grow within, maybe not hire 50 people every month... People quit because they are not getting paid and can go somewhere else very quickly.

    Recommends
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    For someone who fits the mold, a great place to learn and grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Yelp full-time for more than a year

    Pros

    The company is growing quickly, which is palpable and exciting. From a sales perspective, it's fun to feel you are directly contributing to this growth. This would be a good fit for a person on the right wavelength, who lives to pull deals over the finish line. Solid benefits, outgoing and friendly coworkers, great coffee, and beautiful office space were all highlights.

    Cons

    Although they are clear about what the job entails from day one, the monotony of sitting and repeating the same conversation (unsurprisingly) can start to wear on you. Employees were also strongly typed (haha) by their departments - some valued more than others - with no interaction between. I would have enjoyed meeting people in different roles, feeling connected to the product and company as a whole.

    Advice to ManagementAdvice

    My experience from manager to manager was so different that it's difficult to make a blanket statement about what could improve. I noticed that pairing sales people with the right manager and team could make a night/day difference in terms of performance, so it would probably be worth devoting more energy to this process - or at least encouraging reps to be proactive about their placement and development.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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