Yesmail Reviews

Updated 8 April 2015
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2.4
37 Reviews
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Ed Kuderna
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Employee Reviews

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  1. Helpful (1)

    Good marketing experience, but no long term prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Manager in Portland, OR (US)
    Former Employee - Senior Account Manager in Portland, OR (US)

    I worked at Yesmail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Flexible schedules and nearly unlimited work from home privileges.
    - Casual office and dress code.
    - Some great opportunities and good client contacts if you get on the right team.
    - Downtown Portland office location is great if you live in the city.
    - Some of your coworkers will be incredibly talented.

    Cons

    - Near 50% turnover for the last 2-3 years.
    - Hardly any training is provided. If you are not a self-starter you will not make it here.
    - There is no culture in the Portland office. Most people are burned out and the bulk of the cubes are empty.
    - No bonus or incentive plans. In lieu they offer "the Yessies", a monthly cash prize popularity contest.
    - Below market pay and outrageously priced health benefits.
    - The parent company, Infogroup is a slow monster. The only motive is profit. Every decision and expense is scrutinized all the way to the top.
    - Middle management has no ability to effect change and upper management is mostly overpaid and unfocused.
    - The main product is aging and broken. Client integrations that are simple on other platforms take forever at Yesmail.
    - Raises and promotions will usually feel like a pat on the head. Very little room for advancement. Zero career development opportunities.

    Advice to Management

    - FIX THE PLATFORM. It's the number one reason your client services teams have miserable jobs. We are constantly apologizing to the clients for it. If you don't act soon, all it will take is a company like MailChimp coming out with an enterprise level product to make your clients leave in droves. And stop using crappy offshore dev resources, it's showing in the tool.
    - Take care of your earners in client services. if you can't pay market wages, at least offer a measurable incentive program for those constantly upselling the clients. You have to stop the turn over. This would be a start.
    - Rebuild client services in Portland. It is demoralizing to sit in an empty row of cubes everyday.
    - Pick a strategy for the company and stick with it for at least a year.

  2. Helpful (2)

    Yesmail is great, but Infogroup is taking over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Manager in Portland, OR (US)
    Current Employee - Senior Account Manager in Portland, OR (US)

    I have been working at Yesmail

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people, great industry, good company to start with when getting into email marketing

    Cons

    Lack of training structure, things take too long- from service tickets to employee reviews, high turn over, low salaries (compared to industry standard), lack of team activities which results in low employee morale

    Advice to Management

    Take care of your employees

  3. Helpful (3)

    Revolving door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yesmail

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good people from all over.

    Cons

    Good people leave in 1-2 years.

    Advice to Management

    Do more to keep good people. Compensation? Bonus? Advancement? Culture? Benefits?

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Miserable

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yesmail

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I made some really good friends here; dress code is casual; effort is being made to establish an office culture; vacation policy is generous; and work/life balance is reasonable (on my team)

    Cons

    You will not find professionalism here (in my experience). Hard work is not recognized and there is a laughable amount of favoritism. Junior employees are promoted to managers who are not prepared for the promotion/do not have the most basic of social skills. Managers do not hold all of their direct reports to the same standards and there is no one to keep them accountable. This makes for a hostile work environment where team members are pitted against one another, totally unnecessarily. Bottom line is - do not accept a position here if you don’t want to spend most of your time playing political games that you cannot win. There are no bonuses (despite vague promises) and you are lucky if you get a raise (and don’t even get me started on the insanely priced health insurance). Some managers do not even give performance reviews. If you must accept a position here, make sure to keep your head down and kiss butt. That will get you much farther than doing your job. Absolutely avoid if you can, though…

    Advice to Management

    Attempt to understand and address the issues that are responsible for the high turn-over rate. Many employees are not happy and would leave if it were convenient.

  6. Helpful (5)

    People come last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Yesmail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great product. Good people. Nice office although that will be changing soon.

    Cons

    Management don't keep people informed and keep pulling the rug out from beneath them. Remote reporting structure doesn't work and there is no real leadership. Low moral. People are worked very hard and team kept at a minimum to maximize bottom line with a view to selling the company at some point.

  7. Helpful (3)

    Only if you need a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)

    I have been working at Yesmail full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible hours, work from home policy

    Cons

    No job secure, lots of laying off here. Almost every month you see people leave, whether resigned or lay offs. Not much career growth, little to NO raise, don't even talk about bonuses. Also, long hours depending on which department you work for.

    Advice to Management

    Know how to keep your good employees. They worth more than your clients.

  8. Helpful (3)

    Great people but not a satisfying work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Portland, OR (US)
    Former Employee - Client Services in Portland, OR (US)

    I worked at Yesmail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers are great and I made a lot of friends here. Learned a lot in my time there in certain areas of the business.

    Cons

    Work/life balance was horrible and managers/executives were nice people but have little ability or concern for changing things for the better. They're more concerned about profit then keeping employees happy. Resources are eliminated on teams and most of the time not replaced, which in-turn, adds more work and stress for those left behind to absorb the work.
    Process and technology is outdated causing a more stressful and inefficient work culture.
    Yesmail has potential but ineffective management and lack of change leads to a "turn and burn" culture. After being there for 3+ years, the same issues were constantly coming up and never fixed. Not a good company to work for - frustrating and will put your career on a stagnate course. Also, Yesmail pays lower then other companies in the industry.

    Advice to Management

    Listen to your team and try to be more constructive with managing clients and working to fix internal issues.

  9. Helpful (4)

    If you're desperate enough....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Manager in Chicago, IL (US)
    Former Employee - Email Manager in Chicago, IL (US)

    I worked at Yesmail full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They will pay you what you ask for. The employees are nice hard-working people.

    Cons

    You will hate everyday that you work there. They work their employees to death. You are expected to stay & work until the job is done which may require the help of multiple people.

    Think twice before you accept a position with this company.

    Advice to Management

    Stop forcing employees to work on so many different accounts. That's why you have a high turnover rate. You overwork folks& then they are out the door.

  10. Helpful (3)

    Web Production Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Production Developer in Portland, OR (US)
    Former Employee - Web Production Developer in Portland, OR (US)

    I worked at Yesmail full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Yesmail have a friendly and nice people to work with!

    Cons

    There is not much of career growth in there!
    There is no stability and no job security

  11. Helpful (4)

    Sacrifice your all for email marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer
    Former Employee - Web Developer

    I worked at Yesmail full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It provided income to pay for all of the things I no longer had time to do because my entire life needed to revolve around pleasing our spoiled children of clients 24/7.

    Cons

    Expected to work 24/7. Expected to sacrifice anything and everything for the clients. Management wouldn't hire more help until well after it was too late. Client teams allowed clients to completely run the show and ruin everyone's lives constantly. Upper management didn't care and would routinely volunteer us for weekend coverage out of the blue, forcing us to cancel any plans we may have already had. No raises. Absolutely ridiculous hours (10+ is the average, lots of people are putting in 15+ because they can't get any help).

    Advice to Management

    Don't just say you value employees, SHOW IT. There is no team building. It's a toxic culture. People are pitted against one another for some unknown reason making working with your own team a hostile affair most of the time. It's exhausting/draining to be in that position and nothing is worse than waking up and immediately hating the day due to the fact you know that every day you work there is going to be a little worse than the day before.

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