Zara

www.zara.com

Zara Reviews

Updated 29 January 2015
Updated 29 January 2015
437 Reviews
2.8
437 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
156 Ratings

Review Highlights

Pros
  • Multitasking, fast paced enviroment, international experience (in 22 reviews)

  • people are nice good pay and its good for students who just want spare pocket money and part time (in 21 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 31 reviews)

  • 15% discount does not allow for an affordable way to consistently represent the brand (in 28 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Zara full-time (more than a year)

    Pros

    If you work hard, you will be recognized

    Cons

    Don't really feel valued as an employee

    Advice to ManagementAdvice

    Care about employees rather than product

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Worst than expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Sock Associate in Melbourne
    Current Employee - Sales/Sock Associate in Melbourne

    I have been working at Zara

    Pros

    - There are wonderful staff that you get to meet

    Cons

    - uniforms don't ever get ordered in
    - terrible management. Staff would be bombarded with tasks by managers and given a unachievable time target to complete the tasks
    - most staff hate their job and it creates a negative vibe in the work place
    - constant gossiping within staff
    - hours are absolutely terrible
    - staff must arrive 10 minutes early before their shifts to attend this useless meeting which is unpaid and if you're late by just 30 seconds then you'll get in big trouble.
    - having to wait 3 months into your employment to only receive a 15% staff discount
    - if you want to have a miserable life and surround yourself in a negative environment where no one is happy then by all means work for zara.

    Advice to ManagementAdvice

    Go eff yourself

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The worst job experience, do not apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sydney
    Former Employee - Sales Associate in Sydney

    I worked at Zara (less than a year)

    Pros

    Situated in Westfield, Ptt St, so good surroundings for lunch etc.
    Some friendly co-workers.

    Cons

    The rudest, most unfriendly management team I have ever experienced. They hardly know the names of their employees and regularly speak to them in a way unimaginable in a workplace. I was actually yelled at by a manager I'd never spoken to before for not getting my bag checked 2 months in, when I had never been asked to have it checked before. I couldn't believe this manager thought that was an appropriate way to speak to another human, especially in the workplace. I was frequently interrupted whilst with a CUSTOMER by another manager demanding I do something else - no idea how this constitutes any type of customer service, and it was extremely embarrassing.

    Random figures from HR would regularly be in the store checking up on appearance and uniform. This is fair enough but they have no idea how to do their job well and speak to employees like schoolchildren. It was actually quite funny at times.

    Extremely unorganised with rosters and shifts. Regularly change rosters without informing employees (ridiculous if you've been off for a few days and it isn't emailed to you). During shifts the management is a joke, most of the time they don't have a clue what they're doing and change your role constantly.

    The micromanagement system is ridiculous, with so many unnecessary tiers and roles. There are way too many people thinking they can give instructions, and the constant miscommunication means there is so much contradiction in requests it results in employees just deciding what they would rather do, and many jobs getting left undone. Staff can be really demotivated because of how they are treated, and this reflects badly on the store.

    Some employees applied for the role and accepted it under the impression there would be room for growth. There is only room for growth for favourites, and the entire place is extremely cliquey. Don't apply with the expectation of becoming anything other than your initial position, I'm sure there are other companies which will help and want you to develop much quicker.

    Advice to ManagementAdvice

    Being told to 'work quicker' when the store is extremely understaffed is incredibly de-motivating, and being constantly spoken down to does not make your employees want to do a good job. Don't be rude to your employees regardless of the high turnover - they are still there to do their job and don't expect to be treated like robots.

    Don't decide you want to be a manager just because you like the idea of bossing people around - it takes a lot more than this and acting in this way does not gain good results.

    Constantly apologising for faulty products gets tiring - the quality of clothes compared to the pricing in Australia is absurd. This should really be relayed back to central management in Europe.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Please don't leave your 2-star job for a job at Zara.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Gold Coast
    Current Employee - Anonymous Employee in Gold Coast

    I have been working at Zara

    Pros

    90% of staff mates are wonderful. Products are maybe more fashionable than about 50% of the Australian retail landscape.

    Cons

    50% of management are immature and incompetent. 10% of staff badmouth others as though this is a game of "survivor". The head managers spend most of their day "working" in the back room so they have no idea what is actually happening in the store.

    Advice to ManagementAdvice

    Head office really need to manage the store managers. The store managers act inappropriately on a daily basis running the brand and staff into the ground. Most toxic workplace I have ever experienced (sadly created/encouraged by management).

    Doesn't Recommend
    Negative Outlook
  6.  

    Regret taking the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Sales Assistant in Brisbane
    Current Employee - Full Time Sales Assistant in Brisbane

    I have been working at Zara full-time (more than a year)

    Pros

    Opening the store - opening day was fast paced, exciting and fun

    Cons

    Management play favourites, favouritism based on best personality and not work quality.
    HR hired mass amount of staff for opening and promised all casuals 15+ hours a week then when initial hype and buzz died have out 3 hrs to majority of casuals, leaving them no choice but to find new jobs. (Many believe they knew his would be the case on hiring)
    Power struggles and cliquey groups established through management giving desirable jobs (replen) to favourite staff staff. This caused the favourites to believe they had more authority/more important then other staff and became very condescending.
    Stock in store was below average quality and completely wrong season! (Leftovers from European Zara) customers often commented on/complained about this.

    Advice to ManagementAdvice

    Be honest with your staff! Give everyone a fair chance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    There are better places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at Zara full-time (less than a year)

    Pros

    Fast paced environment
    Staff are friendly
    Managers respect staff members
    Got to be apart of 2 store openings which was a great experience
    Room to move up in company when expression of interest made
    Get to see all the new stock each week which is exciting if you love fast fashion

    Cons

    HR is very young and would rather party with staff members instead of addressing staff needs
    Very disorganised management
    Quality of clothing is very poor therefore about 70% of our days are processing returns on faulty garments and scanning out Taras
    HR felt it was reasonable to change rosters including allocated days off at last minute on a constant basis
    Opportunity to move up only given to staff that socialise with managers and HR outside of work which is unfair to others that do the job better than those that get the opportunities
    Rosters don't get sent to staff, the excuse for why they only get posted outside the lockers is that they are likely to be changed
    High staff turnover, majority of people I was hired with have quit or been fired-it has only been 4 months since we were hired
    Bad discount, only 15% and casuals get no discounts even though we work harder than we should for the average wage we get
    I had a legitimate excuse for only being able to work certain hours a day for a few weeks and instead of working around my needs HR chose to ignore them and not talk about it except to suggest making me a casual even though "they can't guarantee casuals shifts" when I'm one of the most reliable staff they have, I ended up working the full length shift against hospital orders due to their ignore it and it will go away attitude

    Advice to ManagementAdvice

    Rosters should be emailed out to staff and not be changed!
    Focus on work level of all staff before choosing coordinators, leaders etc

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    No future, not worth working here, don't waste your time being a robot!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant + Cashier in Sydney
    Former Employee - Sales Assistant + Cashier in Sydney

    I worked at Zara full-time (less than a year)

    Pros

    > Some workmates are fun and nice, can meet lots of people
    >Uniform provided

    Cons

    > Management/Head office are VERY VERY unprofessional, treat employees like robots, they do not even reply to your emails
    > Management/head office are VERY unorganized, roster changes ALL the TIME, no communication between store managers and head office management
    > roster comes out very last minute
    > Dirty/dusty conditions (huge amount of clothes are returned and it's very unhygienic)
    > No Penalty rates for FULL TIMERS
    > No incentives
    > Only one saturday off a month, no work life balance
    > Same routine jobs day in and out, learn nothing new
    >NO proper training, some are not even keen to teach you
    > Terrible return policy
    > Some managers/leaders aren't even happy to do their job, lack of motivation
    > High operations of management are VERY rude, they do not even greet their employees let alone customers! Very unprofessional.
    = Huge staff turnover due to all these factors above!

    Advice to ManagementAdvice

    Treat employees with respect and not like robots then employees might actually be inclined to stay longer and want to work for you. Spend proper training and time with employees and handle situations with more profession, store management should also be trained and evaluated as a lot of them do not even know how to do their jobs properly/do not even want to do their jobs properly, perhaps not even happy with their role. Practice what you preach!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    pack of female dogs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    uniform provided
    casual rate is pretty good
    the actual work is set out well

    Cons

    management and supervisors --> i have never seen so many managers and supervisors that were so bitchy. its like the movie mean girls, they play favorites, throw others under the bus to get what they need. they also discriminate against other employee who was not well. i was shocked that such a toxic workplace exists
    no discount at all

    Doesn't Recommend
    No opinion of CEO
  10.  

    where do I even begin?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Zara part-time (less than a year)

    Pros

    *most co workers are friendly and great to work with
    *uniform is provided
    *shifts are all day (good hours, if you need them/working as a casual) this can be both a pro and a con
    *most employees are hard working, which is motivating
    *fast paced environment

    Cons

    *Management is disorganised and unprofessional
    *rosters are published literally a day before the new month (late) and rosters are pretty much changed weekly. they will also change the roster without letting staff know and expect you to know when your shifts are even though they change it regularly.
    *Casuals don't get to learn or do anything new. Every time I have asked to do something different or learn something new, I would get responses such as "Not today, we are short staffed or its too busy"
    *The work is very repetitive, there are rarely any rotations. you are stuck in one zone for the entire shift. its even worse when they constantly put you in one zone shift after shift. and then make you feel like you should be grateful if they zone you in a different area.
    *Management never appreciate the hard work, but as soon as you do something wrong, they will notice and tell you off.
    *if management dont like you, you wont get any shifts, they wont even try to "improve you" or provide you with training and they wont give you a reason as to why you're not rostered on.
    *the hours are long and tedious, especially when you do late night trading shifts.
    *if you are late, they will tell you off, but its ok for managers to be late
    *staff turnover is ridiculously high and they wonder why people are constantly quitting, maybe HR should focus on those reasons instead of constantly hiring new employees to replace old staff who are fed up and disgrunted.
    *no staff discount
    *the pay is average. no incentive to work on saturdays, as the pay is pretty much the same and its the busiest day too.
    *customers are demanding

    Advice to ManagementAdvice

    *i thought team leaders were meant to lead by example.. instead of telling other workers to do jobs that they dont want to do themselves.
    *management should listen to employees and be more organised.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Naive to think it would be good working there.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    Uniform is provided and some of the co-workers are great to work with.

    Cons

    - Poor pay and absolutely no incentives for casual workers (no staff discount at all). Some staff were even back paid after complaints of being underpaid.
    - Terrible management: Managers and leaders being outwardly rude and patronising to staff members in front of customers; being very hypocritical of other staff members, e.g. you're late once and they'll get very annoyed and cause a scene etc. but its okay for them to walk in late on a regular basis. Or you say hi to another staff member and they'll accuse you of slacking off or disturbing the workflow even though they spend plenty of time out the back of the store having nice long group conversations about irrelevant non-work related topics.
    - Unprofessional and toxic gossip culture amongst managers and leaders. Talking about other staff members behind their back is one thing, but doing it during work while customers and other staff members can hear it is another. There is no such thing as the "open communication" they preach about.
    - Obvious favouritism shown to certain staff members. If you aren't favoured by management then good luck to you getting any shifts, even if you're very hardworking.
    - Low customer service priority -- witnessed some staff saying they cannot help customers or not even putting effort into helping customers when they needed it.
    - Poor organisation and time management. The roster would be chopped and changed without even notifying staff, then if someone didn't show up they would get annoyed even though they had no idea they were supposed to be working.
    - Micro management is abundant, particularly from those who seem to do no work whatsoever themselves. A lot of work is passed off to other staff members and if you don't get it done you'll be blamed for being incompetent even though you are pretty much doing someone else's job (while they're doing NOTHING)
    - Hardly any training even though they expect you to know so much.
    - Always "under-staffed" and a very high staff turnover - but that doesn't come as a surprise
    - No appreciation for hard work

    Advice to ManagementAdvice

    Hire managers that can actually manage and don't bring their disorganisation and incompetence to work.
    Learn to appreciate your ALL of your staff and give them the opportunity to do a variety of things instead of leaving them stagnant. Perhaps then people will actually stay and enjoy the work they do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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