Zara Reviews

Updated 20 October 2014
Updated 20 October 2014
371 Reviews
2.9
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
136 Ratings

Review Highlights

Pros
  • people are nice good pay and its good for students who just want spare pocket money and part time (in 20 reviews)

  • fast paced, lots of interaction with customers, decent pay, hiring process is inefficient and tedious (in 14 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 27 reviews)

  • Rude customers, high turn over rate, 15% discount (in 26 reviews)

More Highlights

Employee Reviews

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  1.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Zara full-time (more than an year)

    Pros

    If you work hard, you will be recognized

    Cons

    Don't really feel valued as an employee

    Advice to ManagementAdvice

    Care about employees rather than product

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    pack of female dogs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Zara

    Pros

    uniform provided
    casual rate is pretty good
    the actual work is set out well

    Cons

    management and supervisors --> i have never seen so many managers and supervisors that were so bitchy. its like the movie mean girls, they play favorites, throw others under the bus to get what they need. they also discriminate against other employee who was not well. i was shocked that such a toxic workplace exists
    no discount at all

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    No future, not worth working here, don't waste your time being a robot!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant + Cashier in Sydney
    Former Employee - Sales Assistant + Cashier in Sydney

    I worked at Zara full-time (less than an year)

    Pros

    > Some workmates are fun and nice, can meet lots of people
    >Uniform provided

    Cons

    > Management/Head office are VERY VERY unprofessional, treat employees like robots, they do not even reply to your emails
    > Management/head office are VERY unorganized, roster changes ALL the TIME, no communication between store managers and head office management
    > roster comes out very last minute
    > Dirty/dusty conditions (huge amount of clothes are returned and it's very unhygienic)
    > No Penalty rates for FULL TIMERS
    > No incentives
    > Only one saturday off a month, no work life balance
    > Same routine jobs day in and out, learn nothing new
    >NO proper training, some are not even keen to teach you
    > Terrible return policy
    > Some managers/leaders aren't even happy to do their job, lack of motivation
    > High operations of management are VERY rude, they do not even greet their employees let alone customers! Very unprofessional.
    = Huge staff turnover due to all these factors above!

    Advice to ManagementAdvice

    Treat employees with respect and not like robots then employees might actually be inclined to stay longer and want to work for you. Spend proper training and time with employees and handle situations with more profession, store management should also be trained and evaluated as a lot of them do not even know how to do their jobs properly/do not even want to do their jobs properly, perhaps not even happy with their role. Practice what you preach!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    where do I even begin?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Zara part-time (less than an year)

    Pros

    *most co workers are friendly and great to work with
    *uniform is provided
    *shifts are all day (good hours, if you need them/working as a casual) this can be both a pro and a con
    *most employees are hard working, which is motivating
    *fast paced environment

    Cons

    *Management is disorganised and unprofessional
    *rosters are published literally a day before the new month (late) and rosters are pretty much changed weekly. they will also change the roster without letting staff know and expect you to know when your shifts are even though they change it regularly.
    *Casuals don't get to learn or do anything new. Every time I have asked to do something different or learn something new, I would get responses such as "Not today, we are short staffed or its too busy"
    *The work is very repetitive, there are rarely any rotations. you are stuck in one zone for the entire shift. its even worse when they constantly put you in one zone shift after shift. and then make you feel like you should be grateful if they zone you in a different area.
    *Management never appreciate the hard work, but as soon as you do something wrong, they will notice and tell you off.
    *if management dont like you, you wont get any shifts, they wont even try to "improve you" or provide you with training and they wont give you a reason as to why you're not rostered on.
    *the hours are long and tedious, especially when you do late night trading shifts.
    *if you are late, they will tell you off, but its ok for managers to be late
    *staff turnover is ridiculously high and they wonder why people are constantly quitting, maybe HR should focus on those reasons instead of constantly hiring new employees to replace old staff who are fed up and disgrunted.
    *no staff discount
    *the pay is average. no incentive to work on saturdays, as the pay is pretty much the same and its the busiest day too.
    *customers are demanding

    Advice to ManagementAdvice

    *i thought team leaders were meant to lead by example.. instead of telling other workers to do jobs that they dont want to do themselves.
    *management should listen to employees and be more organised.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Naive to think it would be good working there.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Zara

    Pros

    Uniform is provided and some of the co-workers are great to work with.

    Cons

    - Poor pay and absolutely no incentives for casual workers (no staff discount at all). Some staff were even back paid after complaints of being underpaid.
    - Terrible management: Managers and leaders being outwardly rude and patronising to staff members in front of customers; being very hypocritical of other staff members, e.g. you're late once and they'll get very annoyed and cause a scene etc. but its okay for them to walk in late on a regular basis. Or you say hi to another staff member and they'll accuse you of slacking off or disturbing the workflow even though they spend plenty of time out the back of the store having nice long group conversations about irrelevant non-work related topics.
    - Unprofessional and toxic gossip culture amongst managers and leaders. Talking about other staff members behind their back is one thing, but doing it during work while customers and other staff members can hear it is another. There is no such thing as the "open communication" they preach about.
    - Obvious favouritism shown to certain staff members. If you aren't favoured by management then good luck to you getting any shifts, even if you're very hardworking.
    - Low customer service priority -- witnessed some staff saying they cannot help customers or not even putting effort into helping customers when they needed it.
    - Poor organisation and time management. The roster would be chopped and changed without even notifying staff, then if someone didn't show up they would get annoyed even though they had no idea they were supposed to be working.
    - Micro management is abundant, particularly from those who seem to do no work whatsoever themselves. A lot of work is passed off to other staff members and if you don't get it done you'll be blamed for being incompetent even though you are pretty much doing someone else's job (while they're doing NOTHING)
    - Hardly any training even though they expect you to know so much.
    - Always "under-staffed" and a very high staff turnover - but that doesn't come as a surprise
    - No appreciation for hard work

    Advice to ManagementAdvice

    Hire managers that can actually manage and don't bring their disorganisation and incompetence to work.
    Learn to appreciate your ALL of your staff and give them the opportunity to do a variety of things instead of leaving them stagnant. Perhaps then people will actually stay and enjoy the work they do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to gain life experiences and learn how to be a team player

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Zara part-time (more than an year)

    Pros

    Family like team members, rewarding work experiences where you can train yourself with how to respond and perform under stresses, how to be a good team player.

    Flexible work schedules also learn trend of fashion!

    Cons

    High volume of work, bad staff incentives, sometimes bad training for new starters, slow in promotion sometimes

    Advice to ManagementAdvice

    Managers should learn now to be more professional and how to deal with problems under pressure in professional manner.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Good opportunities if you want to work hard

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Manager in Sydney
    Current Employee - Manager in Sydney

    I have been working at Zara full-time (more than an year)

    Pros

    Training
    Opportunity for promotion
    Fast paced and use environment
    Good place to make friends
    Learn a wide range of retail skills

    Cons

    Poor staff discount, even for managers who must wear the product (15%)
    Lack of work/life balance
    Rosters change on a weekly basis
    Lack of positivity in the work place
    Management is intimidating and treats staff with little to no respect
    Favouritism shown to certain staff members
    Opportunities given only to those who are favoured
    Lack of appreciation of highperforming staff members which leads to a high turnover of staff
    Lack of flexibility in workplace
    Senior management bully lower level management
    Unspoken requirement to perform work duties out of working hours
    Pressure from management to skip days off at busy times (sale, stocktake) with the "promise" of
     getting the time in lieu back
    Poor pay relative to the amount of work put in. Different employees are paid different amounts depending on how well they negotiate with HR

    Advice to ManagementAdvice

    As above. Appreciate staff, treat them fairly and kindly and in turn you will have a lower staff turnover.

  9. 3 people found this helpful  

    Interesting learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Assistant in Melbourne
    Former Employee - Sales Assistant in Melbourne

    I worked at Zara

    Pros

    -Teaches you how to multitask and work effectively in a busy environment
    -Never a dull moment
    -opportunity of career growth.

    Cons

    -Understaffed yet HR is unwilling to try and persuade staff to stay so the majority of skilled employees leave.
    -Employees are treated as disposable.
    -Hierarchy style of running store only created tension between employees.
    -Trading Hours are unreasonable and management mistreat employees on a regular basis.
    -Alot of penny pinching towards employees- no christmas party despite posting record profits every year.

    Advice to ManagementAdvice

    While Zara grows at an alarming rate they should realize that they can not just have a revolving door style of hiring staff like many other retail companies and while growing as a brand is great, they should remember many times before that many companies before it have grown and become over inflated and then eventually devalued at an alarming rate.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Amazing place to "start"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boston, MA (US)
    Current Employee - Sales Associate in Boston, MA (US)

    I have been working at Zara part-time

    Pros

    Compensation! The pay here is better here than most retail jobs. In addition, and depending on which store you work at, you also get a percentage of what the store makes, a nice perk called store commission. Trust me when I tell you this looks really nice on a paycheck, and more so when you think about the lack of pressure devoid and which usually come from its opposite, that being personal sales commission.
    It may vary from department, but from what I've experienced, there is a certain amount of freedom that is enjoyed here that is rarely found anywhere else. This is primarily because of the close relationship between the managers and the employees: no red tape/bureaucratic bs/ hr hoola hoop dance. In few words, the proximity of the relationship between managers and employees allows for occasionally leniency and understanding so few people in the retail industry are otherwise afforded, especially at a store like Zara.
    Zara looks great on a resume, whether you're experience there was good or otherwise. It's not Gucci or Barneys, but it's also not Walmart or HM. Zara is as high as you can go in the retail chain without the preoccupations that come with a high luxury brand, i.e. dictatorial management, surreal expectations to meet sales goals. Zara is the kind of place to start if you're looking to work at Jonh Varvatos, Burbbery, Neiman Marcus, or any of the two aforementioned brands.

    Cons

    Little to no room for growth
    A distinct lack of consideration for employees, whether it be to use the restroom or the way in which management frequently maligns its hard working employees.
    work-life balance, though this is applicable to almost any job in retail. Some more than others,....

    Advice to ManagementAdvice

    It would be nice to see management spend less time chastising its employees and more time utilizing effective criticism to help its employees without breaking them down in the process. When applicable, it's also important to praise the employees, especially if they have taken initiative and/or endured demands that inevitably come with working in retail.

  11.  

    Worked as a sales assistant for over a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Zara part-time (more than an year)

    Pros

    - friendly staff
    - good pay

    Cons

    - never finished on time
    - despite being contracted to 8h, sometimes I worked over 20 despite having university commitments
    - not enough support from the management

    Advice to ManagementAdvice

    Pay more attention to sales assistants. They have good and creative ideas!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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