Zara

  www.zara.com
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Zara Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.9 315 reviews

54% Approve of the CEO

Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera

Pablo Isla Álvarez de Tejera

(118 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does(in 18 reviews)

  • Employees dynamic was very positive to the work environment(in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform(in 23 reviews)

  • Rude customers, high turn over rate, 15% discount(in 23 reviews)

315 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Opportunities

    Visual Merchandiser (Former Employee)

    ProsIf you work hard, you will be recognized

    ConsDon't really feel valued as an employee

    Advice to Senior ManagementCare about employees rather than product

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great place to gain life experiences and learn how to be a team player

    Sales Associate (Former Employee)

    ProsFamily like team members, rewarding work experiences where you can train yourself with how to respond and perform under stresses, how to be a good team player.

    Flexible work schedules also learn trend of fashion!

    ConsHigh volume of work, bad staff incentives, sometimes bad training for new starters, slow in promotion sometimes

    Advice to Senior ManagementManagers should learn now to be more professional and how to deal with problems under pressure in professional manner.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Career Opportunities

    1 person found this helpful  

    Good opportunities if you want to work hard

    Manager (Current Employee) Sydney

    ProsTraining
    Opportunity for promotion
    Fast paced and use environment
    Good place to make friends
    Learn a wide range of retail skills

    ConsPoor staff discount, even for managers who must wear the product (15%)
    Lack of work/life balance
    Rosters change on a weekly basis
    Lack of positivity in the work place
    Management is intimidating and treats staff with little to no respect
    Favouritism shown to certain staff members
    Opportunities given only to those who are favoured
    Lack of appreciation of highperforming staff members which leads to a high turnover of staff
    Lack of flexibility in workplace
    Senior management bully lower level management
    Unspoken requirement to perform work duties out of working hours
    Pressure from management to skip days off at busy times (sale, stocktake) with the "promise" of
     getting the time in lieu back
    Poor pay relative to the amount of work put in. Different employees are paid different amounts depending on how well they negotiate with HR

    Advice to Senior ManagementAs above. Appreciate staff, treat them fairly and kindly and in turn you will have a lower staff turnover.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Interesting learning experience.

    Sales Assistant (Former Employee) Melbourne

    Pros-Teaches you how to multitask and work effectively in a busy environment
    -Never a dull moment
    -opportunity of career growth.

    Cons-Understaffed yet HR is unwilling to try and persuade staff to stay so the majority of skilled employees leave.
    -Employees are treated as disposable.
    -Hierarchy style of running store only created tension between employees.
    -Trading Hours are unreasonable and management mistreat employees on a regular basis.
    -Alot of penny pinching towards employees- no christmas party despite posting record profits every year.

    Advice to Senior ManagementWhile Zara grows at an alarming rate they should realize that they can not just have a revolving door style of hiring staff like many other retail companies and while growing as a brand is great, they should remember many times before that many companies before it have grown and become over inflated and then eventually devalued at an alarming rate.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    WAY TOO HARD

    Anonymous Employee (Former Employee) Dallas, TX (US)

    Pros-great learning expirience if youre starting on the retail merchandising road
    - great benefits if full-time
    -fashion trends affordable
    -paid holidays if full time

    Cons- work - life balance impossibility
    -after a year, no discussion of a raise sometimes years passed and theres still none
    -no hours for part time, making full time work on extreme situations and impossible to get things done due to high volume of customers
    -family and personal emergencies are not considered as one so you will be fingered at
    -schedules

    Advice to Senior Managementthere's a lot of people unhappy at that location due to the cut of shifts and schedule changes, two class pets that get the best hours and lately being asked by the company to work harder is bogus when the store is packed every single day. The managers are very rude to the employees in front of customers and they are always stressed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    It was every day an adventure.

    Head Cashier (Current Employee) Viernheim (Germany)

    ProsIt was like a famaly. I loved it to go to work

    Consalways something new to learn

    Advice to Senior Managementone was trained daily

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good way to get some experience, but then ... is better to look for something else.

    Sales Assistant (Former Employee) London, England (UK)

    ProsFlessible timetable: possibility to work just in specific days of the week, perfect for students and people who have more than one job.
    Sometimes you are lucky enought to work with a good team.
    Possibility to grow really fast inside the company.
    Good starting point for people without a working experience.
    Good commissions.

    ConsDo not expect to receive any appreciation for the job done: even if you do your best, will always be some criticism from the management staff.
    The employ discount is ridiculous, 15% off.
    Most of the management is arrogant and unable to manage and motivate the team. The reason why is linked to the possibility to grow really fast inside the company (in less than two years you can go from basic sales assistant to department manager): the trainings are not long enought to get a proper knowledge/experience about managing people.
    Unable to motivate and retain people.
    The figure of the employ is seen as a sort of machine: there is no possibility to express personal opinions, you have just to get your job done how and when they "order" you.
    The power is too much centralised: avery single indication comes from Spain. They pretend to apply the same marketing mix, health & safety rules, ... in the same way everywhere without keeping into account that every single store has specific features and needs.

    Advice to Senior ManagementTry to involve people a bit more inside the system.
    Create some strategies to retain people.

    Just to sume up: pay attention a bit more to the umanistic side of the company and less at the economic part (you're already earning a lot of money!).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great start- but typical "corporate America" mindset

    Department Manager (Current Employee)

    ProsOne weekend off a month
    2 weeks vacation 2x a year
    decent pay for retail role
    some people in corporate are hard working, and helpful

    Consconstant changes in corporate leads to miscommunication
    don't expect positive feedback or recognition- theres always constructive criticism though.
    expectations for management are high
    a lot of clique with managers and the corporate team, so if you are not good with someone from corporate, you have to work much harder even if you perform better
    they know how to push people out if needed (I have seen it done)
    Human resources is not "open door/confidential" like it should be
    discount for managers is a sad 15%- and you are expected to wear one in-season piece as part of your outfit.

    Advice to Senior ManagementHuman Resources needs to be open door with all employees and anything discussed with HR should be kept confidential. Corporate needs to be more upfront and appreciative of all employees at store level.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    Sales associate

    Anonymous Employee (Current Employee)

    Prosgreat staff, great managers,

    Conswork outfit is a little uncomfortable but customers treat you better due to your appearance in suit

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Fast-paced, busy, and meh.

    Sales Associate (Current Employee) Chicago, IL (US)

    ProsYou can choose what you feel like you should be get paid, constant fashion turnover, high energy, uniform attire.

    ConsTwo-faced and ruthless atmosphere, poor management, selling poorly made clothing for ridiculous prices, the horrible music, the even more horrible employee discount.

    Advice to Senior ManagementBe honest with your employees about the moving up process. During my interview, I expressed my desire to work my way up to corporate, and management explained how easily I could work my way up the corporate "ladder". It wasn't until a month or so later that I found out how incredibly difficult that kind of opportunity is within Zara.

    No, I would not recommend this company to a friend

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