Zara

  www.zara.com
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Zara Reviews

Updated 19 August 2014
Updated 19 August 2014
338 Reviews

2.9
338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera
Pablo Isla Álvarez de Tejera
129 Ratings

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does (in 18 reviews)

  • Employees dynamic was very positive to the work environment (in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 23 reviews)

  • Rude customers, high turn over rate, 15% discount (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    Pros

    If you work hard, you will be recognized

    Cons

    Don't really feel valued as an employee

    Advice to ManagementAdvice

    Care about employees rather than product

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    where do I even begin?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    Pros

    *most co workers are friendly and great to work with
    *uniform is provided
    *shifts are all day (good hours, if you need them/working as a casual) this can be both a pro and a con
    *most employees are hard working, which is motivating
    *fast paced environment

    Cons

    *Management is disorganised and unprofessional
    *rosters are published literally a day before the new month (late) and rosters are pretty much changed weekly. they will also change the roster without letting staff know and expect you to know when your shifts are even though they change it regularly.
    *Casuals don't get to learn or do anything new. Every time I have asked to do something different or learn something new, I would get responses such as "Not today, we are short staffed or its too busy"
    *The work is very repetitive, there are rarely any rotations. you are stuck in one zone for the entire shift. its even worse when they constantly put you in one zone shift after shift. and then make you feel like you should be grateful if they zone you in a different area.
    *Management never appreciate the hard work, but as soon as you do something wrong, they will notice and tell you off.
    *if management dont like you, you wont get any shifts, they wont even try to "improve you" or provide you with training and they wont give you a reason as to why you're not rostered on.
    *the hours are long and tedious, especially when you do late night trading shifts.
    *if you are late, they will tell you off, but its ok for managers to be late
    *staff turnover is ridiculously high and they wonder why people are constantly quitting, maybe HR should focus on those reasons instead of constantly hiring new employees to replace old staff who are fed up and disgrunted.
    *no staff discount
    *the pay is average. no incentive to work on saturdays, as the pay is pretty much the same and its the busiest day too.
    *customers are demanding

    Advice to ManagementAdvice

    *i thought team leaders were meant to lead by example.. instead of telling other workers to do jobs that they dont want to do themselves.
    *management should listen to employees and be more organised.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Naive to think it would be good working there.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Uniform is provided and some of the co-workers are great to work with.

    Cons

    - Poor pay and absolutely no incentives for casual workers (no staff discount at all). Some staff were even back paid after complaints of being underpaid.
    - Terrible management: Managers and leaders being outwardly rude and patronising to staff members in front of customers; being very hypocritical of other staff members, e.g. you're late once and they'll get very annoyed and cause a scene etc. but its okay for them to walk in late on a regular basis. Or you say hi to another staff member and they'll accuse you of slacking off or disturbing the workflow even though they spend plenty of time out the back of the store having nice long group conversations about irrelevant non-work related topics.
    - Unprofessional and toxic gossip culture amongst managers and leaders. Talking about other staff members behind their back is one thing, but doing it during work while customers and other staff members can hear it is another. There is no such thing as the "open communication" they preach about.
    - Obvious favouritism shown to certain staff members. If you aren't favoured by management then good luck to you getting any shifts, even if you're very hardworking.
    - Low customer service priority -- witnessed some staff saying they cannot help customers or not even putting effort into helping customers when they needed it.
    - Poor organisation and time management. The roster would be chopped and changed without even notifying staff, then if someone didn't show up they would get annoyed even though they had no idea they were supposed to be working.
    - Micro management is abundant, particularly from those who seem to do no work whatsoever themselves. A lot of work is passed off to other staff members and if you don't get it done you'll be blamed for being incompetent even though you are pretty much doing someone else's job (while they're doing NOTHING)
    - Hardly any training even though they expect you to know so much.
    - Always "under-staffed" and a very high staff turnover - but that doesn't come as a surprise
    - No appreciation for hard work

    Advice to ManagementAdvice

    Hire managers that can actually manage and don't bring their disorganisation and incompetence to work.
    Learn to appreciate your ALL of your staff and give them the opportunity to do a variety of things instead of leaving them stagnant. Perhaps then people will actually stay and enjoy the work they do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great place to gain life experiences and learn how to be a team player

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    Family like team members, rewarding work experiences where you can train yourself with how to respond and perform under stresses, how to be a good team player.

    Flexible work schedules also learn trend of fashion!

    Cons

    High volume of work, bad staff incentives, sometimes bad training for new starters, slow in promotion sometimes

    Advice to ManagementAdvice

    Managers should learn now to be more professional and how to deal with problems under pressure in professional manner.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Good opportunities if you want to work hard

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Manager  in  Sydney
    Current Employee - Manager in Sydney

    Pros

    Training
    Opportunity for promotion
    Fast paced and use environment
    Good place to make friends
    Learn a wide range of retail skills

    Cons

    Poor staff discount, even for managers who must wear the product (15%)
    Lack of work/life balance
    Rosters change on a weekly basis
    Lack of positivity in the work place
    Management is intimidating and treats staff with little to no respect
    Favouritism shown to certain staff members
    Opportunities given only to those who are favoured
    Lack of appreciation of highperforming staff members which leads to a high turnover of staff
    Lack of flexibility in workplace
    Senior management bully lower level management
    Unspoken requirement to perform work duties out of working hours
    Pressure from management to skip days off at busy times (sale, stocktake) with the "promise" of
     getting the time in lieu back
    Poor pay relative to the amount of work put in. Different employees are paid different amounts depending on how well they negotiate with HR

    Advice to ManagementAdvice

    As above. Appreciate staff, treat them fairly and kindly and in turn you will have a lower staff turnover.

  7. 3 people found this helpful  

    Interesting learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Assistant  in  Melbourne
    Former Employee - Sales Assistant in Melbourne

    Pros

    -Teaches you how to multitask and work effectively in a busy environment
    -Never a dull moment
    -opportunity of career growth.

    Cons

    -Understaffed yet HR is unwilling to try and persuade staff to stay so the majority of skilled employees leave.
    -Employees are treated as disposable.
    -Hierarchy style of running store only created tension between employees.
    -Trading Hours are unreasonable and management mistreat employees on a regular basis.
    -Alot of penny pinching towards employees- no christmas party despite posting record profits every year.

    Advice to ManagementAdvice

    While Zara grows at an alarming rate they should realize that they can not just have a revolving door style of hiring staff like many other retail companies and while growing as a brand is great, they should remember many times before that many companies before it have grown and become over inflated and then eventually devalued at an alarming rate.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    worlds no 1 retailer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good company to learn basics of retail and fashion trends

    Cons

    not employee freindly, please try tyo teach your employees more of operational part along with visual merchandise

    Advice to ManagementAdvice

    try to retain old staffs and managers.

  9.  

    One of the better retail stores to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Sherman Oaks, CA (US)
    Current Employee - Cashier in Sherman Oaks, CA (US)

    Pros

    Plenty room for movement within the store, even possibility of transferring to different store to be a manager of some sort if you do really well. Pay was pretty decent for a retail store. I think starting was $11. The people at the location where I worked were friendly and helpful. You do get yearly reviews that allows for a chance to get a raise.

    Cons

    Black out dates during holidays. No benefits unless you're full time. Discount was 10 or 15%.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fast-paced environment with constant effort to assist customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Santa Clara, CA (US)
    Current Employee - Sales Associate in Santa Clara, CA (US)

    Pros

    I like the fact that I get a chance to help customers with what they're looking for, whether it's as simple as a bag, or an entire outfit for an interview . The clothes as Zara are unique and I love the style & trend with every new season that approaches.

    Cons

    The discount is pretty much taking the tax off. Employees and friends of employees get 15% and I don't think that's much a of discount really. Other places give that discount if your a student & you don't even need to be working there.

    Advice to ManagementAdvice

    Listen to sales associates with ideas and pay more attention to them, as they are the front line of the business interacting with customers and work the floor with all the products .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Opportunity to promote, but sometimes not for the right people...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  London, England (UK)
    Former Employee - Cashier in London, England (UK)

    Pros

    It is a huge company and you get to know hundreds of different people.
    You can get promoted pretty easy.
    The salary (except for sales assistant) is good.
    Fast-paced environment. It is impossible to get bored.

    Cons

    Normally, the managers are friends of other managers, that's why they have been promoted, so some of them have not experience at all.
    Managers force you to do more things than your position requires, and sometimes you have to leave your duties aside because they don't have enough people for other things.
    People is leaving and coming every day. Some weeks it wasn't enough staff to cover everything so we had to work double...

    Advice to ManagementAdvice

    Learn english. Giving a morning meeting, saying words in Spanish is not nice at all. It is rude.

    Recommends
    Positive Outlook
    Approves of CEO

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