Zara

  www.zara.com
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Zara Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

2.9 323 reviews

54% Approve of the CEO

Zara First Deputy Chairman and CEO Inditex Pablo Isla Álvarez de Tejera

Pablo Isla Álvarez de Tejera

(122 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • good pay and bonus every month dependent on how the company does (in 18 reviews)

  • Employees dynamic was very positive to the work environment (in 12 reviews)


Cons
  • Necessity to wait three months until you can get your employee discount and uniform (in 23 reviews)

  • Rude customers, high turn over rate, 15% discount (in 23 reviews)

More Highlights
323 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Opportunities

    Visual Merchandiser (Former Employee)

    ProsIf you work hard, you will be recognized

    ConsDon't really feel valued as an employee

    Advice to Senior ManagementCare about employees rather than product

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    where do I even begin?

    Sales Assistant (Current Employee)

    Pros*most co workers are friendly and great to work with
    *uniform is provided
    *shifts are all day (good hours, if you need them/working as a casual) this can be both a pro and a con
    *most employees are hard working, which is motivating
    *fast paced environment

    Cons*Management is disorganised and unprofessional
    *rosters are published literally a day before the new month (late) and rosters are pretty much changed weekly. they will also change the roster without letting staff know and expect you to know when your shifts are even though they change it regularly.
    *Casuals don't get to learn or do anything new. Every time I have asked to do something different or learn something new, I would get responses such as "Not today, we are short staffed or its too busy"
    *The work is very repetitive, there are rarely any rotations. you are stuck in one zone for the entire shift. its even worse when they constantly put you in one zone shift after shift. and then make you feel like you should be grateful if they zone you in a different area.
    *Management never appreciate the hard work, but as soon as you do something wrong, they will notice and tell you off.
    *if management dont like you, you wont get any shifts, they wont even try to "improve you" or provide you with training and they wont give you a reason as to why you're not rostered on.
    *the hours are long and tedious, especially when you do late night trading shifts.
    *if you are late, they will tell you off, but its ok for managers to be late
    *staff turnover is ridiculously high and they wonder why people are constantly quitting, maybe HR should focus on those reasons instead of constantly hiring new employees to replace old staff who are fed up and disgrunted.
    *no staff discount
    *the pay is average. no incentive to work on saturdays, as the pay is pretty much the same and its the busiest day too.
    *customers are demanding

    Advice to Senior Management*i thought team leaders were meant to lead by example.. instead of telling other workers to do jobs that they dont want to do themselves.
    *management should listen to employees and be more organised.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Naive to think it would be good working there.....

    Anonymous Employee (Current Employee)

    ProsUniform is provided and some of the co-workers are great to work with.

    Cons- Poor pay and absolutely no incentives for casual workers (no staff discount at all). Some staff were even back paid after complaints of being underpaid.
    - Terrible management: Managers and leaders being outwardly rude and patronising to staff members in front of customers; being very hypocritical of other staff members, e.g. you're late once and they'll get very annoyed and cause a scene etc. but its okay for them to walk in late on a regular basis. Or you say hi to another staff member and they'll accuse you of slacking off or disturbing the workflow even though they spend plenty of time out the back of the store having nice long group conversations about irrelevant non-work related topics.
    - Unprofessional and toxic gossip culture amongst managers and leaders. Talking about other staff members behind their back is one thing, but doing it during work while customers and other staff members can hear it is another. There is no such thing as the "open communication" they preach about.
    - Obvious favouritism shown to certain staff members. If you aren't favoured by management then good luck to you getting any shifts, even if you're very hardworking.
    - Low customer service priority -- witnessed some staff saying they cannot help customers or not even putting effort into helping customers when they needed it.
    - Poor organisation and time management. The roster would be chopped and changed without even notifying staff, then if someone didn't show up they would get annoyed even though they had no idea they were supposed to be working.
    - Micro management is abundant, particularly from those who seem to do no work whatsoever themselves. A lot of work is passed off to other staff members and if you don't get it done you'll be blamed for being incompetent even though you are pretty much doing someone else's job (while they're doing NOTHING)
    - Hardly any training even though they expect you to know so much.
    - Always "under-staffed" and a very high staff turnover - but that doesn't come as a surprise
    - No appreciation for hard work

    Advice to Senior ManagementHire managers that can actually manage and don't bring their disorganisation and incompetence to work.
    Learn to appreciate your ALL of your staff and give them the opportunity to do a variety of things instead of leaving them stagnant. Perhaps then people will actually stay and enjoy the work they do.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great place to gain life experiences and learn how to be a team player

    Sales Associate (Former Employee)

    ProsFamily like team members, rewarding work experiences where you can train yourself with how to respond and perform under stresses, how to be a good team player.

    Flexible work schedules also learn trend of fashion!

    ConsHigh volume of work, bad staff incentives, sometimes bad training for new starters, slow in promotion sometimes

    Advice to Senior ManagementManagers should learn now to be more professional and how to deal with problems under pressure in professional manner.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Career Opportunities

    2 people found this helpful  

    Good opportunities if you want to work hard

    Manager (Current Employee) Sydney

    ProsTraining
    Opportunity for promotion
    Fast paced and use environment
    Good place to make friends
    Learn a wide range of retail skills

    ConsPoor staff discount, even for managers who must wear the product (15%)
    Lack of work/life balance
    Rosters change on a weekly basis
    Lack of positivity in the work place
    Management is intimidating and treats staff with little to no respect
    Favouritism shown to certain staff members
    Opportunities given only to those who are favoured
    Lack of appreciation of highperforming staff members which leads to a high turnover of staff
    Lack of flexibility in workplace
    Senior management bully lower level management
    Unspoken requirement to perform work duties out of working hours
    Pressure from management to skip days off at busy times (sale, stocktake) with the "promise" of
     getting the time in lieu back
    Poor pay relative to the amount of work put in. Different employees are paid different amounts depending on how well they negotiate with HR

    Advice to Senior ManagementAs above. Appreciate staff, treat them fairly and kindly and in turn you will have a lower staff turnover.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Interesting learning experience.

    Sales Assistant (Former Employee) Melbourne

    Pros-Teaches you how to multitask and work effectively in a busy environment
    -Never a dull moment
    -opportunity of career growth.

    Cons-Understaffed yet HR is unwilling to try and persuade staff to stay so the majority of skilled employees leave.
    -Employees are treated as disposable.
    -Hierarchy style of running store only created tension between employees.
    -Trading Hours are unreasonable and management mistreat employees on a regular basis.
    -Alot of penny pinching towards employees- no christmas party despite posting record profits every year.

    Advice to Senior ManagementWhile Zara grows at an alarming rate they should realize that they can not just have a revolving door style of hiring staff like many other retail companies and while growing as a brand is great, they should remember many times before that many companies before it have grown and become over inflated and then eventually devalued at an alarming rate.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company

    Sales Associate (Current Employee) Toronto, ON (Canada)

    ProsGreat Company, Flexibility, Uniforms(therefore, no need to purchase clothes), great co-workers - during the time i worked there I seen many employees get promoted, therefore, much room for advancement

    Conshard work! especially during sale and holiday season, Expected to move like lightening.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    WAY TOO HARD

    Anonymous Employee (Former Employee) Dallas, TX (US)

    Pros-great learning expirience if youre starting on the retail merchandising road
    - great benefits if full-time
    -fashion trends affordable
    -paid holidays if full time

    Cons- work - life balance impossibility
    -after a year, no discussion of a raise sometimes years passed and theres still none
    -no hours for part time, making full time work on extreme situations and impossible to get things done due to high volume of customers
    -family and personal emergencies are not considered as one so you will be fingered at
    -schedules

    Advice to Senior Managementthere's a lot of people unhappy at that location due to the cut of shifts and schedule changes, two class pets that get the best hours and lately being asked by the company to work harder is bogus when the store is packed every single day. The managers are very rude to the employees in front of customers and they are always stressed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Part time sales associate

    Sales Associate (Former Employee) Atlanta, GA (US)

    ProsGood place to work as student.

    ConsYou have to do the best you can and you a well paid

    Advice to Senior ManagementHard worker and dont be stressful

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was a different experience, for me and i would recommend this job to anyone.

    Sales (Former Employee) Las Vegas, NV (US)

    Prosfast pace , fun envoirment

    Consclosed minded, needs help on better customer service training

    Yes, I would recommend this company to a friend

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