Production Applications Engineer
Responsys is a leading global provider of on-demand marketing solutions that empower businesses to market more effectively through email, direct mail, and mobile channels. We offer competitive wages, stock, benefits (the list goes on…)
We are looking for an exceptional Production Applications Engineer to be an integral part in our growing Operations team. The ideal candidate is a production applications engineer at the core with application knowledge and scripting skills. You must be customer-centric, goal-oriented, self-directed and have the ability to handle multiple responsibilities simultaneously with an unwavering dedication to operational excellence.

The Production Applications Engineer will plan and conduct activities concerned with ensuring the performance and reliability of our application. This includes monitoring, validating changes, gathering and reporting metrics of servers, supporting applications, and incident management. This engineer will also participate in change management process and controls. As a critical member of our operations team you will also be responsible for:


Responsibilities:

Interact with the Customer Support Organization in the capacity of Tier 2 customer support.

Provide 24/7 on call support for after business hours based on a weekly rotating schedule

Review, analyze, and recommend corrective action on application issues.

Document Standard Operation Procedures for Production Applications/Operation team, as required.

Monitor the production applications. Setup and refine monitoring alerts.

Conduct technical activities for user acceptance testing within production support.

Identify and implement improvements to the support process.

Requirements:

Bachelor's degree in Computer Science or related field, or at least 5 years of relevant experience.

Candidate must have a proven ability to successfully manage multiple responsibilities simultaneously.

Candidate must be comfortable working with production applications in multiple areas of the business pipeline and demonstrate consideration of the bigger picture when identifying solutions.

Candidate must be comfortable working in an environment requiring 24x7 supports.

Candidate must be willing to learn additional platforms and applications as the position will require supporting of multiple platforms and applications.

Great analytical, problem solving, decision-making, leadership and communication (verbal and written) skills.\

2 or more years of production support experience.

Experience with Apache/Tomcat a must

Exceptional customer service orientation.

Experience writing SQL statements and analyzing query performance.

Administration, networking concepts and protocols, and basic programming skills.

Experience with UNIX/LINUX/WINDOWS

Company Description
Responsys helps companies execute highly effective marketing campaigns across key interactive channels — email, mobile, social, and the web. With Responsys solutions, marketers can create, execute, and automate highly dynamic campaigns and lifecycle marketing programs that are designed to grow revenue, increase marketing efficiency, and strengthen customer loyalty. Responsys’ New School Marketing vision, flexible on-demand application suite, and customer success-focused services aim to deliver high ROI, increased levels of automation and fast time-to-value. Founded in 1998, Responsys is headquartered in San Bruno, California and has offices throughout the world. Responsys serves world-class brands such as: Avis Europe, Continental Airlines, Deutsche Lufthansa, Dollar Thrifty, Lands’ End, LEGO, Men’s Warehouse, PayPal, Qantas, Southwest Airlines, StubHub, and UnitedHealthcare.