What does a Customer Service Consultant do?

Services consultants have direct contact with a company’s leads, customers, or users to provide support and customer service. They have interactions throughout all phases of the customer lifecycle from initial lead through the post-sale period and beyond. They provide education and information about products and services, including supplemental warranties and service plans. They answer questions and can assist with coordinating resolutions for any issues or challenges the customer may be experiencing. In addition to driving sales revenue, the objectives of this ongoing outreach are building brand awareness, fostering positive customer engagement, and developing long-term customer relationships.

Services consultants typically have a high school diploma, and commonly have a background in sales, administrative support, or customer service. They must have strong customer relations skills. Sales experience is helpful.

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Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Customer Service Consultant Salaries

Average Base Pay

$54,577 /yr
Same as national average
Not including cash compensation
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Median: $55K
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Glassdoor Estimated Salary

Customer Service Consultant Career Path

Learn how to become a Customer Service Consultant, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Customer Service Consultant Insights

Read what Customer Service Consultant professionals have to say about their job experiences and view top companies for this career.
Miss SelfridgeMiss Selfridge
Sales Adviser
10 Dec 2020

“Decent pay at the time at 7.50 which was above minimum wage for someone <21”

HCM Service Consultant
19 Apr 2019

“Decent work/life balance unless your on the technical side where there are many product outages that will impact this.”

Rogers CommunicationsRogers Communications
Customer Service Consultant
18 Feb 2021

“Always busy and and less opportunity to grow your career.”

Rogers CommunicationsRogers Communications
Customer Service Consultant
22 Sep 2019

“I had an amazing team and my manager was supportive on a personal and professional level.”

AllClear Insurance ServicesAllClear Insurance Services
Sales Adviser
14 Nov 2019

“We get to decorate at Halloween and Christmas and have competitions on the best decorated team.”

Sales Adviser
22 Sep 2020

“Nice people work was repetitive”

Customer Service Consultant
5 Jul 2021

“Good work and life balance”

Her Majesty's Revenue & CustomsHer Majesty's Revenue & Customs
Customer Service Consultant
6 Jun 2021

“Civil service pay not great.”

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Customer Service Consultant Interviews

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