What does a Services Consultant do?

Services consultants have direct contact with a company’s leads, customers, or users to provide support and customer service. They have interactions throughout all phases of the customer lifecycle from initial lead through the post-sale period and beyond. They provide education and information about products and services, including supplemental warranties and service plans. They answer questions and can assist with coordinating resolutions for any issues or challenges the customer may be experiencing. In addition to driving sales revenue, the objectives of this ongoing outreach are building brand awareness, fostering positive customer engagement, and developing long-term customer relationships.

Services consultants typically have a high school diploma, and commonly have a background in sales, administrative support, or customer service. They must have strong customer relations skills. Sales experience is helpful.

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Average Years of Experience

0 - 1
14%
2 - 4
24%
5 - 7
4%
8+
58%

Common Skill Sets

Excellent Communication
Powerpoint
Public Speaking
Estimates
Outlook
Microsoft Windows
Restful APIS
Microsoft Office Software

Services Consultant Seniority Levels

Program Consultant
6% made the transition
Project Consultant
14% made the transition
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Services Consultant Salaries

Average Base Pay

A$57,361 /yr
Same as national average
Not including cash compensation
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A$45K
Median: A$57K
A$120K
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Glassdoor Estimated Salary

Services Consultant jobs

Services Consultant Interviews