What does a Front Desk Agent do?

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.

A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.

What responsibilities are common for Front Desk Agent jobs?
  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
What are the typical qualifications for Front Desk Agent jobs?
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends
EducationAssociate's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience8+ years

Front Desk Agent Salaries

Average Base Pay

$24 /hour
Same as national average
Not including cash compensation
See More Insights
$19
Median: $24
$29
See More Insights
Glassdoor Estimated Salary

Front Desk Agent Career Path

Learn how to become a Front Desk Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Front Desk Agent
$57,996/yr
L3
Senior Front Desk Agent
No Salary Reports
L4
Lead Front Desk Agent
No Salary Reports
L2

Average Years of Experience

0 - 1
31%
2 - 4
23%
5 - 7
0%
8+
46%
Not including years spent in education and/or training
See Career Path

Front Desk Agent Insights

Read what Front Desk Agent professionals have to say about their job experiences and view top companies for this career.
Country Inn & Suites by RadissonCountry Inn & Suites by Radisson
Front Desk Agent
25 Mar 2021

“Terrible pay but if you're a college student with little to no bills it's perfect.”

North Carolina State UniversityNorth Carolina State University
Front Desk Attendant
10 Mar 2021

“Working at the front desk is not strenuous and I enjoy my time helping people in their studios.”

Planet FitnessPlanet Fitness
Front Desk Associate
2 June 2022

“My coworkers are great and we have a good time while we’re getting things done.”

Hagie ManufacturingHagie Manufacturing
Front Desk
24 July 2020

“This was my first job right out of high school and it was a great working experience.”

Omni HotelsOmni Hotels
Front Desk Agent
8 June 2021

“Management choice wasn’t the best and some of the guests were rude for no reason.”

Sage HospitalitySage Hospitality
Front Desk Agent
11 Feb 2022

“employee receives praise from GM for going above and beyond yet receives no actual incentive for doing well).”

La Villa Hospitality
Front Office Associate
7 Dec 2021

“These hotels don't have a proper parking rest all fine as a 2 star property”

New Hampshire Neurospine Institute
Front Desk Coordinator
26 July 2021

“No nights no weekends is nice but the stress here for little pay is not worth it.”

See More

Front Desk Agent Interviews

Frequently asked questions about the role and responsibilities of a Front Desk Agent

When working as a Front Desk Agent, the most common skills you will need to perform your job and for career success are Excellent Customer Service, English Language, Anger, Interpersonal and Communication and Calculations.

The most similar professions to Front Desk Agent are:
  • Receptionist
  • Front Desk Manager
  • Administrative Assistant
  • Executive Assistant

The most common qualifications to become a Front Desk Agent is a minimum of a Associate's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Receptionist
$50,000
13% skills overlap
Front Desk Manager
$64,860
13% skills overlap
Administrative Assistant
$60,000
25% skills overlap
Executive Assistant
$86,000

Front Desk Agent jobs