What does an Operations Support Specialist I do?

Operations support specialists perform a range of administrative support tasks. They process invoices; approve purchase orders and negotiate with vendors; coordinate deliveries of supplies; and manage calendars. They may also be responsible for financial transactions, such as handling petty cash or overseeing a cash drawer. They also typically handle a variety of general office tasks such as data processing and organizing electronic files. They often coordinate maintenance repairs and manage other aspects of the physical property or equipment.

Operations support specialists typically have at least a high school diploma, although a college degree or additional training is an advantage. They commonly have a background as an administrative assistant or customer service representative. These roles require proficiency with common office software programs such as Outlook and Excel.

What responsibilities are common for Operations Support Specialist I jobs?
  • Maintain office equipment and provide timely management of service contracts.
  • Manage document accuracy. requires complex knowledge of customers, carriers, and procedures.
  • Develop, manage and forecast budgets for the relevant cost centers.
  • Provide ongoing training to users on procedures, protocols, and computer systems.
  • Establish and enforce department regulations, guidelines and timelines.
  • Effectively delegate operational responsibilities to appropriate individuals / positions.
  • Complete customer, carrier and supplier requests with a sense of urgency.
  • Ensure operational support in the areas of service, inventory, and traffic/transportation.
  • Act as a catalyst for change regarding data capture and use to drive business decisions.
  • Ensure safety programs and standards are followed.
  • Coordinate the design, development, testing, and deployment of business solutions.
  • Track orders and shipments and assist with tracing as needed.
  • Maintain all product merchandising, marketing and ordering standards are in place.
  • Accountable for the performance and results of the workgroup.
  • Properly load trucks, prepare daily bills of lading, schedule the order of daily treatments and submit treating reports to sales.
  • Provide timely and accurate shipment information to carriers.
  • The operations manager role is mainly to implement the right processes and practices across the organization.
  • Maintain regular communication with sales and supervisor in order to report field problems and/or safety hazards.
  • Ensure training program administered and identify additional training areas for development of staff.
What are the typical qualifications for Operations Support Specialist I jobs?
  • Bachelor's Degree in business, computer science, engineering or computer science engineering, or equivalent experience.
  • Experience with planograms.
  • Fluent in a variety of programming languages, software, and systems.
  • Is a natural problem solver with time management and critical thinking skills.
  • Experience with enterprise resource planning.
  • Able to offer technical assistance with confidence.
  • Demonstrated time management skills and attention to details.
  • Fluent in geometry, trigonometry, computing, and backup and recovery efforts.
Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Operations Support Specialist I Salaries

Average Base Pay

$70,500 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$60K
Median: $71K
$90K
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Glassdoor Estimated Salary

Operations Support Specialist I Career Path

Learn how to become an Operations Support Specialist I, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
38%
2 - 4
40%
5 - 7
1%
8+
21%
Not including years spent in education and/or training
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Operations Support Specialist I Insights

Read what Operations Support Specialist I professionals have to say about their job experiences and view top companies for this career.
IQVIAIQVIA
Operations Specialist-1
11 May 2021

“Good base pay for first job out of college and handy way to get some experience under your belt.”

MailchimpMailchimp
Support Operations
16 Aug 2021

“I am incredibly honored to have made some great friends and acquaintances during my time at Mailchimp.”

Rain For RentRain For Rent
Operations Support Specialist
24 Aug 2021

“At the branch administration level there is a great close knit team to work with.”

Dufresne Spencer GroupDufresne Spencer Group
Store Operations Specialist
30 Jan 2020

“I love working with this company because of the great atmosphere it brings into our everyday lives.”

Commonwealth Financial NetworkCommonwealth Financial Network
Operations Support Specialist
21 Jan 2020

“Training program provides true industry knowledge you will need in order excel for career development.”

LPL FinancialLPL Financial
Senior Operations Specialist
4 Oct 2021

“Management is receptive and helpful for progressing in your career”

Heathrow AirportHeathrow Airport
Operational Readiness Specialist
5 Oct 2020

“Good personal development and polices”

Thermo Fisher ScientificThermo Fisher Scientific
Operational Specialist
2 Mar 2021

“At the beginning of this position I was confused about my email login and joining teams”

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Operations Support Specialist I Interviews

Frequently asked questions about the role and responsibilities of an Operations Support Specialist I

The most similar professions to Operations Support Specialist I are:
  • Operations Manager
  • Manager
  • General Manager
  • Store Manager

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General Manager
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Operations Support Specialist I jobs