What does a Patient Care Representative do?

Patient care representatives support and assist patients in preparing for a medical procedure, hospital admission, or other treatment process. They often serve as a coordinator or liaison who communicates instructions and updates to patients and ensures that all required paperwork and other mandatory steps have been completed. They perform a range of clerical and administrative support tasks, including compiling and processing admission documents and discharge orders. They also explain procedures and provide patients with resources and information.

Patient care representatives have at least a high school diploma, but additional education or training is an asset. Experience working in a healthcare setting is helpful. They must be organized and detail oriented with good patient relations skills. Proficiency with common office software programs such as Excel is expected.

Education--
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience8+ years

Patient Care Representative Salaries

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Glassdoor Estimated Salary

Patient Care Representative Insights

Read what Patient Care Representative professionals have to say about their job experiences and view top companies for this career.
Long Island Plastic Surgical GroupLong Island Plastic Surgical Group
PATIENT RELATIONS Representative
27 Apr 2022

“It was the long standing issues and complaints that made our jobs too stressful and unberable.”

Olive CrestOlive Crest
Youth Care Specialist
8 June 2020

“workers was amazing and I don't know what I would have done without the support I received from them.”

Belgravia CentreBelgravia Centre
Patient Care Representative
2 Sept 2021

“Good sized team so you get to work alongside others closely and get to know everyone you work with.”

The Center Orthopedic & Neurosurgical CareThe Center Orthopedic & Neurosurgical Care
Patient Service Specialist
1 July 2020

“I got to work with a lot of great people and it was nice getting to help patients.”

UCSF Medical Center and UCSF Benioff Children’s HospitalsUCSF Medical Center and UCSF Benioff Children’s Hospitals
Patient Care Assistant (PCA)
14 Aug 2021

“It is an environment that pushes you to be excellent and I really appreciate that.”

Hartford HealthCareHartford HealthCare
Patient Care Assistant (PCA)
16 July 2021

“Very biased towards men I wouldn’t recommend any man to join this field as you will be discriminated because of the object between your legs.”

Yale New Haven HospitalYale New Haven Hospital
Patient Care Assistant (PCA)
9 July 2022

“The my team is knowledgeable and great to work with.”

CareCare
Patient Care Assistant (PCA)
6 Feb 2022

“Most of the families are AMAZING people and enjoyable to work with.”

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