What does a Patient Care Representative do?

Patient care representatives support and assist patients in preparing for a medical procedure, hospital admission, or other treatment process. They often serve as a coordinator or liaison who communicates instructions and updates to patients and ensures that all required paperwork and other mandatory steps have been completed. They perform a range of clerical and administrative support tasks, including compiling and processing admission documents and discharge orders. They also explain procedures and provide patients with resources and information.

Patient care representatives have at least a high school diploma, but additional education or training is an asset. Experience working in a healthcare setting is helpful. They must be organized and detail oriented with good patient relations skills. Proficiency with common office software programs such as Excel is expected.

Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.4 ★
Avg. Experience8+ years

Patient Care Representative Salaries near Australia

There are no current reports for Patient Care Representative salaries. You can add additional job titles in your job preferences to see related salary information.

Glassdoor Estimated Salary

Patient Care Representative Insights

Read what Patient Care Representative professionals have to say about their job experiences and view top companies for this career.
Long Island Plastic Surgical GroupLong Island Plastic Surgical Group
27 Apr 2022

“It was the long standing issues and complaints that made our jobs too stressful and unberable.”

Belgravia CentreBelgravia Centre
Patient Care Representative
2 Sept 2021

“Good sized team so you get to work alongside others closely and get to know everyone you work with.”

Call 4 HealthCall 4 Health
Patient Care Representative
8 Jan 2023

“I loved my team and my 1st and last TL but the 2nd one stopped me from a promotion.”

UCSF Medical Center and UCSF Benioff Children’s HospitalsUCSF Medical Center and UCSF Benioff Children’s Hospitals
Patient Care Assistant (PCA)
14 Aug 2021

“It is an environment that pushes you to be excellent and I really appreciate that.”

Breckinridge HealthBreckinridge Health
Hospital Staff
2 Apr 2023

“Not ready to retire enjoy doing things I haven’t done yet plus I love cheese close to home”

Tallahassee Memorial HealthCareTallahassee Memorial HealthCare
Patient Care Assistant (PCA)
24 Sept 2022

“My nurse manager (direct supervisor) was not aware of how much I was making.”

Virginia PremierVirginia Premier
MLTSS Care Specialist III (Non-RN)
20 June 2021

“I am very fortunate to have a good supervisor ( this is not the case for everyone.”

Gateway Behavioral HealthGateway Behavioral Health
Crisis Care Specialist
17 July 2023

“No getting stuck in the office all day was something good for me coz it's really horrible staying all day in the same place.”

See More

Patient Care Representative Interviews

Get anonymous career insights from your peers


A place for nurses to come together to support one another and discuss topics/issues that are unique to us 👐

Registered Nurse

Question: Do you feel like it is professional to share how much you make with your coworkers?

View Full Conversation

Patient Care Representative jobs