What does a Customer Relationship Manager do?
A relationship manager is a part of the sales team who builds and maintains relationships with clients and customers. Some relationship managers work only with clients, working to solve any business or technical challenges that they face. They will help them with sales opportunities and drawing in customers. They also observe the competition to see what strategies they are using and to stay ahead of the game. Some relationship managers focus on customer service, and develop sales plans based on customer needs. Some relationship managers build up relationships with both, working to meet everyone's needs across the board.
To work as a relationship manager, you will need a bachelor's degree in Business, Management, Marketing or a similar field. Since you will be working closely with customers and a sales team, any experience in customer service or sales is an advantage. You will also need to be able to analyze and resolve problems in a timely manner, work well with others and demonstrate leadership. Stone communication and interpersonal skills are also needed to work in this field.
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