What does a Technical Support do?

A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.

What responsibilities are common for Technical Support jobs?
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
What are the typical qualifications for Technical Support jobs?
  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience8+ years

Technical Support Salaries near Australia

Average Base Pay

$68,209 /yr
Not including cash compensation
See More Insights
Not enough salaries reported to show distribution
See More Insights
Glassdoor Estimated Salary

Technical Support Career Path

Learn how to become a Technical Support, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Technical Support Specialist
Senior Technical Support Specialist
Technical Support

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Technical Support Insights

Read what Technical Support professionals have to say about their job experiences and view top companies for this career.
Senior Technical Support Specialist
17 May 2022

“The location of the job was good and my colleagues were great to work with.”

Tech Support Representative
9 June 2023

“The pay was good and decent but for what you had to do I felt should have been more.”

Kelley ConnectKelley Connect
Tech Support Representative
3 Sept 2023

“Work life balance is not the greatest I hate there was not a steady schedule.”

Member Of Technical Staff
5 May 2022

“Leadership of Jeevan and Prashanth is great and also Rahul Savant is the best manager ever.”

Airservices AustraliaAirservices Australia
Member Of Technical Staff
12 Dec 2022

“I'm female and i have moved up the ranks and never experienced any of the bullying others talk about.”

Boost CommerceBoost Commerce
Senior Technical Support
4 May 2022

“You get to know a lot about Vietnamese culture and its people which frankly are amazing.”

Player Support Agent
24 Aug 2023

“Everyone is very helpful when it comes to work and you don't feel any stress.”

Member Of Technical Staff
7 Jan 2022

“Flexible timings (this may be a con for someone who prefers fix time division b/w work and life.”

See More

Technical Support Interviews

Frequently asked questions about the role and responsibilities of technical support specialists

The typical day of a technical support specialist involves assisting customers with software or hardware issues. This may include walking customers through installation procedures, troubleshooting problems, or resolving issues by taking remote control of the individual's computer. Technical support specialists may also provide product recommendations.

One advantage of becoming a technical support specialist is that you can find a lot of variety in your career options. Some may work in-house with a particular company while others travel to customers' homes to assist with their issues. Technical support specialists may also work remotely from home, which can provide great work-life balance.

The average salary of technical support specialists is $68,209 a year. Senior support specialists and lead support specialists enjoy higher salaries. Experience as a technical support specialist and specialized certifications or advanced education can help increase your earnings potential in this career.

There are some challenging aspects about being a technical support specialist. One difficult part is encountering difficult clients or problems that strain your customer service skills. Working as a technical support specialist, you must also stay up to date with the latest developments in programs, hardware, and technology.

Get anonymous career insight from your peers

Anonymously discuss career and development by joining our professional communities


Interview Tips

Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


Career Pivot

A place to share advice, questions, vent and discuss how to change careers and pivot in to and out of jobs.


Salary Negotiations

A community to ask questions and seek advice on negotiating your salary, compensation, etc.

Related Careers

Technical Support Engineer
13% skills overlap
Helpdesk Technician
50% skills overlap
Technical Support Manager
Support Engineer
No skills overlap

Technical Support jobs