What does an Unit Secretary do?

A unit secretary is an administrative position commonly held within hospitals or other specialized medical departments. They assist in supporting patients and medical staff by answering incoming calls, organizing charts and admitting new patients. A unit secretary uses their knowledge of medical terminology and billing to manage the office efficiently. A unit secretary usually has a background in medical office processes and procedures and advances into the position after time spent as a medical office assistant.

A high school diploma or equivalent degree is required to be considered for the position. Depending upon the specific department serviced, a professional certification in medical billing or terminology can be required. Individuals with exceptional communication skills and the ability to support busy medical personnel tend to excel in this role.

What responsibilities are common for Unit Secretary jobs?
  • Greet new and existing patients upon their arrival for appointments or procedures
  • Schedule patient appointments, both new and follow-up
  • Make copies and fax paperwork to other medical offices upon receiving an official request for records
  • Review patient insurance documents and determine what procedures will be covered in addition to required deductibles
  • Organize and maintain patient files and records, retrieve test results as needed for physician's review
  • Coordinate with other departments within the hospital to schedule MRIs, x-rays or bloodwork
  • Call patients to inform them of upcoming appointments and reschedule as needed
  • Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments
What are the typical qualifications for Unit Secretary jobs?
  • High school diploma or equivalent degree is required
  • Exceptional knowledge of medical terminology and hospital processes
  • Maintain and order office and medical supplies as requested by attending hospital staff
  • Experience scheduling patient appointments in accordance with doctor's availability and providing the patient with instructions prior to procedures
  • Organize and add detailed information to the personal calendar of physicians and other members of the hospital staff
  • Ability to effectively work within medical record software and update files accurately
  • Experience working in data entry software and maintaining detailed information regarding available stock and supplies
  • Experience maintaining a professional level of patient privacy in accordance with HIPAA procedures
  • Strong written and communication skills when speaking with patients and physicians
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience8+ years

Unit Secretary Salaries

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Unit Secretary Career Path

Learn how to become an Unit Secretary, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training
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Unit Secretary Insights

Read what Unit Secretary professionals have to say about their job experiences and view top companies for this career.
Scarborough Health NetworkScarborough Health Network
Hospital Unit Clerk
13 May 2022

“Some people are nice and pleasant to work with.”

Encompass HealthEncompass Health
Unit Secretary
22 Apr 2020

“I started in the housekeeping department and worked my way to the unit secretary position with no experience.”

Envision UnlimitedEnvision Unlimited
Unit Coordinator
22 Mar 2022

“Management wasn't the best and I wasn't trained well for my position”

UnityPoint HealthUnityPoint Health
Health Unit Coordnaitor
19 July 2021

“Schedule is not compatible with good work/life balance.”

Steward Health Care SystemSteward Health Care System
Unit Secretary
10 Jan 2022

“they did a hospital wide raise at the end of 2021 but was not competitive.”

Hospital Unit Clerk
29 Dec 2021

“Nothing much good pay how so facility are great”

Moffitt Cancer CenterMoffitt Cancer Center
Unit Secretary
1 Feb 2022

“Training is not the best”

Rutgers UniversityRutgers University
Unit Computing Specialist
17 Dec 2019

“Not great for mid level career advancement”

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Unit Secretary Interviews

Frequently asked questions about the role and responsibilities of an Unit Secretary

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Unit Secretary jobs