Pros
The concept of the Lone Worker program could be innovative with proper implementation
Some individual team members may be well-intentioned
Opportunity to work in security operations field
Cons
Misrepresentation during hiring process - Position described differently than actual role
Completely inadequate training - Promised week-long training reduced to single day of shadowing with no program-specific training
Toxic workplace culture - Systemic bullying, harassment, and exclusionary practices in scheduling department
Poor leadership accountability - Management aware of issues but unwilling to address them meaningfully
Lack of clear procedures - No established protocols for new positions, employees expected to “go with the flow”
Hostile work environment - Open gossip, targeted harassment, and deliberate exclusion of team members
Communication failures - Guards not informed about new programs, leading to frequent confrontations
