Shopify FAQ

All answers shown come directly from Shopify Reviews and are not edited or altered.

34 English questions out of 34

24 May 2019

Does Shopify offer health insurance?

Pros

The people at Shopify are the smartest, most thoughtful, calmest and most focused I've ever come across in any company - and I have worked at many. There is a perfect balance of long-term thinking and quick, bold decision-making, there is a culture of honest, open feedback, and the company makes genuine (in my mind successful) efforts to create an inclusive and pleasant working environment. The salaries are excellent, with great equity, health insurance, and other lifestyle perks. You learn extremely fast here.

Cons

There are only downsides to working at Shopify if you're unable to separate your ego from your work and accept direct feedback. If you're out for yourself you won't last 5 seconds here. If you're a considerate, honest, long-termist team player, you'll thrive.

Advice to Management

Keep being open with everyone internally, keep communicating with us, keep setting a high bar with hiring.

The salaries are excellent, with great equity, health insurance, and other lifestyle perks.

24 May 2019

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12 October 2019

Does Shopify offer disability insurance?

Pros

Shopify hires great people. They are an established business and the tools that they have you use are really helpful. Shopify seems like a great place to work if you're not a guru.

Cons

- Burnout - Lack of professional development - Everyone wants out of the guru role so there are thousands of people applying for one role, so very few chances for advancement - Misaligned goals across the company - No consistency amongst squad leads and their expectations - QA and SLs are not aligned - Did not feel supported across teams - Gurus are siloed and completely removed from the company. They are never allowed to attend company meetings (have to watch them recorded on their own time), which leaves us feeling unheard and not even part of the company - Leadership is very disconnected from the role and have no idea how hard it is now - Lots of talk about fixing things but nothing is done - 3 chats about 3 completely different problems and also business coaching = stressful - when concerns are voiced, leadership turns it around on the gurus and makes them feel guilty for the state of support (ex. we were told the queues are high because so many people were taking sick time. Maybe we should address why half of the gurus are on short term disability because of the stress of the Guru job, rather than telling Gurus to just not be stressed?) - not a fair compenstation for the work that gurus do and the stress they are under - Business Coaching expectations on all interactions without ANY!!!!!!!!!!!!!!!!!! marketing or sales training - Gurus are expected to hit a monthly sales goal that actually works out to be the guru annual salary - All the little perks that made the job bearable are slowly being removed (PD time, training time, team time, jump offs) - Remote employees vs. internal staff are treated completely differently - Internal staff have many more perks - While gurus are handling 2hour wait times on the phone, the internal staff are spending the day doing a pasta making course, which I don't really understand how that helps the company

Advice to Management

I honestly don't know at this point. I don't know a single person who is still happy in the Guru role. Any advice that has been given has fallen on deaf ears and no changes have been made. Maybe start listening before it's too late?

Maybe we should address why half of the gurus are on short term disability because of the stress of the Guru job, rather than telling Gurus to just not be stressed?)

12 October 2019

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30 November 2018

Does Shopify offer housing assistance?

Pros

Intern housing, good salary, amazing mentorship,

Cons

- Amount of direct impact you can make

Intern housing, good salary, amazing mentorship,

30 November 2018

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14 February 2020

Does Shopify offer a retirement plan?

Pros

* Decent pay * Solid benefits package, including retirement and lifestyle spending * Most of your squad mates will be good, supportive folks. Misery loves company.

Cons

* Unsustainably stressful work environment: You'll have to deal with at least 3 chats at a time, usually all dealing with vastly different issues. If you take longer than 15 minutes with each of those people, your boss will chew you out for being too slow * Management cares more about how many upsell opportunities you found (regardless of relevance to the customer's needs) than genuine customer satisfaction. * High turnover rates: Stressful conditions, unrealistic expectations and pressure from management leads to a lot of people burning out, taking stress leave, or just plain quitting. Termination with last-second notice is not unheard of. Management threatening termination if you "can't take it" is common. Some people don't even make it through training. * Inconsistent Managment: Had a good time with a couple of managers who filled in while my boss was away (which was often). My boss himself was the definition of false sincerity. Very "buddy-buddy" in appearance, but with threatening tendencies when management style or behaviour was brought into question. Unsupportive and intimidating * Work from home can be isolating. Tough to leave the work behind when there's no real distance between your work space and your living space * Work-Life Balance is a joke: You'll be buried in follow-up emails of one sort or another constantly, and you'll be given less than an hour each day specifically to work on them (all the while, accumulating more). If you stay late to try and make a dent in them, you won't be paid overtime. * Training lasts a month and is still insufficient to ramp people up to the speed this company demands of their workers. * Internal and external resources used to help with customer problems are frequently out of date and generally inefficient.

Advice to Management

* Get rid of 3 chats at a time * Block out more time to work on follow-up emails * If upselling is that important, create new roles specifically for sales * Vet Squad Leads better * Improve internal and external troubleshooting resources.

* Solid benefits package, including retirement and lifestyle spending

14 February 2020

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24 May 2019

Does Shopify have a pension plan?

Pros

Great company culture. I've never seen anything like it. It operates and grows like an organism. Do your job, have high impact and don't betray trust, you will do great here.

Cons

Support pay is ok, but it's a struggle to make ends meet. Stock price and returns are great but I am saving them for retirement as there is no pension fund.

Advice to Management

Keep up the great work and protect the culture!

Stock price and returns are great but I am saving them for retirement as there is no pension fund.

24 May 2019

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34 English questions out of 34