St.George Bank FAQ

Have questions about working at St.George Bank? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at St.George Bank.

All answers shown come directly from St.George Bank Reviews and are not edited or altered.

31 English questions out of 31

9 August 2021

Does St.George Bank offer an employee assistance or workplace counselling program?

Pros

St George Bank has great teams and company culture, good employee benefits, also there's great diversity within the company

Cons

The operation system is lacking behind and products is not innovative, career progress is slow

St George Bank has great teams and company culture, good employee benefits, also there's great diversity within the company

9 August 2021

See answer

23 May 2019

Does St.George Bank offer massages?

Pros

Thrown in the deep end. Working alongside very skilled an well educated individuals.

Cons

Drink too much beer lol!

Drink too much beer lol!

23 May 2019

See answer

14 April 2021

Does St.George Bank offer parental leave?

Pros

- Good online modules training and recruitment process (from before first day to end of first week) - I got along very well with my team and they were supportive with my learning throughout my time at STG. - Uniforms provided - No public holiday or weekend work. Branch opening (9:30) and closure time (4pm) was convenient. - I worked across multiple different branches across my region and it seems some people were lucky with a great branch manager.

Cons

The only reason I don't give STG a 1 star rating was because most employees I came across working in branches were great and made working at this company bearable. While all the pros mentioned above made things easier, it was all far outweighed by the cons. - While modules were useful and recruitment was good, there was no structure in regards to training on the floor, resources and support. I know as I was leaving my region was looking to change onboarding and training operations so I won't go too far into it. However I will say my manager just said we didn't have the resources to do things compliantly/with support so I should just bring customers in and blindly quote home and car quotes without any training. - While from the outside it looks like bankers have great work/life balance, there is absolutely no flexibility within the business. E.g. for sick/carers leave you have to provide a doctors certificate everyday you are unwell after your 2nd day off in an ENTIRE CALENDAR YEAR. This may be easy for some but working in a regional area it isn't easy to get into a doctor within a few hours. For annual leave you have 2 opportunities a year to file for annual leave. These blocks are scheduled like you're putting in annual leave in November 2020 for March 2020-August 2021 and only one employee from a branch at a time. This just doesn't work for me and doesn't for a lot of your employees. My manager wouldn't allow me to take any annual leave for my first 12 months (not an actual clause in my contract, she just didnt allow me) and how the annual leave schedule would work I wasn't able to take annual leave till 18 months into the role. My manager would also call up our employees and try to cancel their annual leave days when we were short staffed. I find this to be unacceptable. - It seems as though from my experience at other branches I was incredibly unlucky with the manager that I received. I left this role with severe anxiety, and had to have therapy from how this manager treated me and their staff. I heard from other branches from employees that worked under this manager in the past that they also had bad mental health spouts with this manager. Just a few examples I can think of off the top of my head: this manager told me I wasn't allowed to get pregnant or be off contraception till 2022, told me that I should put my child in the foster care system because they thought my child would start impacting my sales, was told when I took a sick day (I took 2 days within a 9 month period) that I was severely impacting the business , had no regard for the business and that we were short staffed and that I needed to come in no matter how sick i was. - I've been in sales environments in the past (roles that were over 60% commission) yet this was another level. The sales were pushed on us to the point where I found it to be unethical. I couldn't push another h&c insurance and home loan onto an 85 year old regular customer. We were told so many times that it doesn't matter if it was an actual requirement or not that we HAD to quote this, we HAD to have the customer take this out and were told "just tell the customer they have no other option" on numerous occasions. Sounds very similar to the ANZ class action that's happening right now.

Advice to Management

You cant make your staff happy or want to work for this business if its all constant sales and shoving products down customers throats. This was often done unethically and without need for the customer. This is partly due to the extreme pressure from the area and branch managers. How are we meant to do this role without any form of recognition or remuneration for almost unrealistic sales targets? Branch managers are largely UNEDUCATED and because they're overworked, they bully and intimidate their staff. It was a discussion between staff members across the region that they believed that leaders were trying to manage out branch team members. People have stayed in this business for so long because it was once great and they don't know any better. This business will struggle to retain any new employees because its clear as daylight that this is an extremely mismanaged organisation. It is so not worth it. So much needs to change here.. Quick PSA.. location is close but not accurate. In case any staff are looking to work in Sydney region, I do not know the experiences of Sydney employees.

For annual leave you have 2 opportunities a year to file for annual leave.

14 April 2021

See answer

14 April 2021

Does St.George Bank offer malpractice insurance?

Pros

- Good online modules training and recruitment process (from before first day to end of first week) - I got along very well with my team and they were supportive with my learning throughout my time at STG. - Uniforms provided - No public holiday or weekend work. Branch opening (9:30) and closure time (4pm) was convenient. - I worked across multiple different branches across my region and it seems some people were lucky with a great branch manager.

Cons

The only reason I don't give STG a 1 star rating was because most employees I came across working in branches were great and made working at this company bearable. While all the pros mentioned above made things easier, it was all far outweighed by the cons. - While modules were useful and recruitment was good, there was no structure in regards to training on the floor, resources and support. I know as I was leaving my region was looking to change onboarding and training operations so I won't go too far into it. However I will say my manager just said we didn't have the resources to do things compliantly/with support so I should just bring customers in and blindly quote home and car quotes without any training. - While from the outside it looks like bankers have great work/life balance, there is absolutely no flexibility within the business. E.g. for sick/carers leave you have to provide a doctors certificate everyday you are unwell after your 2nd day off in an ENTIRE CALENDAR YEAR. This may be easy for some but working in a regional area it isn't easy to get into a doctor within a few hours. For annual leave you have 2 opportunities a year to file for annual leave. These blocks are scheduled like you're putting in annual leave in November 2020 for March 2020-August 2021 and only one employee from a branch at a time. This just doesn't work for me and doesn't for a lot of your employees. My manager wouldn't allow me to take any annual leave for my first 12 months (not an actual clause in my contract, she just didnt allow me) and how the annual leave schedule would work I wasn't able to take annual leave till 18 months into the role. My manager would also call up our employees and try to cancel their annual leave days when we were short staffed. I find this to be unacceptable. - It seems as though from my experience at other branches I was incredibly unlucky with the manager that I received. I left this role with severe anxiety, and had to have therapy from how this manager treated me and their staff. I heard from other branches from employees that worked under this manager in the past that they also had bad mental health spouts with this manager. Just a few examples I can think of off the top of my head: this manager told me I wasn't allowed to get pregnant or be off contraception till 2022, told me that I should put my child in the foster care system because they thought my child would start impacting my sales, was told when I took a sick day (I took 2 days within a 9 month period) that I was severely impacting the business , had no regard for the business and that we were short staffed and that I needed to come in no matter how sick i was. - I've been in sales environments in the past (roles that were over 60% commission) yet this was another level. The sales were pushed on us to the point where I found it to be unethical. I couldn't push another h&c insurance and home loan onto an 85 year old regular customer. We were told so many times that it doesn't matter if it was an actual requirement or not that we HAD to quote this, we HAD to have the customer take this out and were told "just tell the customer they have no other option" on numerous occasions. Sounds very similar to the ANZ class action that's happening right now.

Advice to Management

You cant make your staff happy or want to work for this business if its all constant sales and shoving products down customers throats. This was often done unethically and without need for the customer. This is partly due to the extreme pressure from the area and branch managers. How are we meant to do this role without any form of recognition or remuneration for almost unrealistic sales targets? Branch managers are largely UNEDUCATED and because they're overworked, they bully and intimidate their staff. It was a discussion between staff members across the region that they believed that leaders were trying to manage out branch team members. People have stayed in this business for so long because it was once great and they don't know any better. This business will struggle to retain any new employees because its clear as daylight that this is an extremely mismanaged organisation. It is so not worth it. So much needs to change here.. Quick PSA.. location is close but not accurate. In case any staff are looking to work in Sydney region, I do not know the experiences of Sydney employees.

I couldn't push another h&c insurance and home loan onto an 85 year old regular customer.

14 April 2021

See answer

9 June 2021

How are the career development opportunities at St.George Bank?

Pros

Welcomes high school graduates and uni students

Cons

No career growth, managers don’t care about staff’s development, much politics and managers form their own clubs so people with closer relationships get more opportunities

No career growth, managers don’t care about staff’s development, much politics and managers form their own clubs so people with closer relationships get more opportunities

9 June 2021

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31 English questions out of 31

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