The Hartford FAQ

All answers shown come directly from The Hartford Reviews and are not edited or altered.

41 English questions out of 41

26 June 2018

Does The Hartford have a pension plan?

Pros

Generous PTO, 401K, training, mentorships, opportunities to move to different departments, work from home.

Cons

The pay is below par with the industry. Bonuses are also below par, or non-existent. Since they changed CEOs they changed things and it only got worse. There is no retirement pension. Training is intense through webex with like 8 other people, not with someone individually showing you. It takes a long time. They have webex quizzes for everything, including company policies. For some things, it would be better to read a piece of paper and sign it so you can get on with your work. There are some long term employees, but that was when they had a different CEO and the work process was different. I have seen whole departments in the office change. I have seen one long term employee be forced into retirement. Since them people were leaving and all new employees took their place. That was not a good sign. This is a good company to learn and intern, but not for a long term career. They do not have a retirement pension. Too much micromanagement. The coaching can be disruptive and can only give you negative feedback. Managers will ask other teammates about you so just be aware. They say they don't base your performance on metrics but they shove it in your face when you're behind and/or below your peers. This is very much a high pressure job, and it isn't even an executive position. They can reassign a manager to you, after you gained a good rapport with the manager you had and give you someone who is quite different, not easy to get along with, very clinical, and/or only cares about their numbers But it doesn't stop there . They can reassign of people you assist, and/or reassign the agents they work with is not a good idea. They say they do this to balance the workload. It's never a good idea to switch up people who already have a good professional relationship with those they work with and the agents they work with. Agents told me they were confused and frustrated. Some of the platforms used to process accounts on the computer are complicated and take too long to process one account. I had to help show some of the newly hired people I worked with how to use them because they were lost. And this took time out of my work. They have streamlined some of the process. Even though this is a large 200 year old company, they need to get with the times. You have a backup person, but don't be surprised if that person doesn't have time to help you. You can come back from vacation and nobody did any of your work, even though you caught up before you left, you are back to where you started. You are forced to add responsibilities to your job, but not willing to pay for it when you are actually doing the work. I was hired for one department, only to have another department added that I had to be trained for and it added to my workload, but not my paycheck. The ongoing training to learn the new procedures and department accounts eats up the time and your work just piles up. Too many team meetings and town hall meetings. This is disruptive to the heavy workload. Some of these team meetings were a waste of time. If you are non-exempt, you don't always get the OT when you need to catch up in work or do a special project. It depends on your manager. Morale in the office sucks. No real parties for the holidays, unless they invite you to join a small group to go out. The office is a quiet place. I only went to lunch a few time with others. Mostly they stick to their small groups. The office manager doesn't care.

Advice to Management

Employees are not robots. They are not just statistics. They need positive feedback and better morale and more employees to balance the workload.. They need to get the OT for the heavy workload they do. Management needs to stop with the over-micromanagement and let the do their jobs and trust them. Get with the times and use computer systems that don't take so long for one account. Management also needs to care about the good professional rapport that is gained and maintain that with the clients by not reassigning them to different people. The company needs to show their appreciation with going deeper into their pockets to pay for the talent they hire and invest in. Value your employees more.

There is no retirement pension.

26 June 2018

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27 February 2019

Does The Hartford offer parental leave?

Pros

- Great work/life balance (flexible work schedule, work from home opportunities, etc.) - Great benefits (health, dental, vision, 401k, etc.) - Great paid time off and decent maternity leave - High job stability and ability to progress if you apply yourself - Although definitely a "Corporate America" environment, the culture is very relaxed and inclusive

Cons

- Insurance companies are generally hard to get into and you may end up having to start in Customer Service (which is horrible & taxing) to get your foot in the door but if you apply yourself and prove you are an asset to the company (meet metrics, be a team player, become an expert in your role, etc.) you will be able to move on to a more rewarding/better fitting role. - Pay/compensation is lower than other insurance companies - Management tends to play favorites and can sometimes create negative environments (petty/immature/unfair) for your team but if you are not effected by that sort of thing at work you will be fine.

- Great paid time off and decent maternity leave

27 February 2019

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6 May 2020

Does The Hartford assist with or provide work transportation?

Pros

Pay, Benefits, 401K, co-workers, management, remote work, company car

Cons

I work long hours trying to fix agencies problems, easier to work when there are no distractions.

Advice to Management

It was nice having internal folks to assist us with work that boggs us down that is not productive that can be done behind the scenes so we can concentrate on new business and retenion.

Pay, Benefits, 401K, co-workers, management, remote work, company car

6 May 2020

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12 July 2020

Does The Hartford offer employee discounts?

Pros

- Pay is decent for the role - They actually treat IT as important rather than an expense - Flexible about remote work (before the virus) - Ping pong table and cafe in the office (not free, but can be cheaper and healthier than going out, the omelettes are pretty good) - Parking is free and right in front of the building - Free gym (but no freeweights)

Cons

- You can only get an insurance discount if you qualify for AARP - Lots of bureaucratic nonsense (I essentially fill out 3 timesheets) - Office feels like a giant call center since they took down most of the dividers for "collaboration" even though 90% of the employees in this office are in Skype calls when collaborating. - Medical insurance isn't great, I have to pay something for almost everything, even had a doctor I saw comment on how bad it was once.

Advice to Management

This kind of applies to all corporations. Stop with the open offices, I've never met someone who actually likes them that isnt a manager. Don't pretend to care when most people know it's about the bottom line. This applies from taking political stances to these feel-good meetings about everyone being a "family" in the workplace.

- You can only get an insurance discount if you qualify for AARP

12 July 2020

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3 August 2018

Does The Hartford offer a wellness program?

Pros

Work life balance, high integrity, opportunity for remote work, strong senior leadership. The Hartford truly cares about it's employees, and is also customer-centric. Great company and I'm proud to work for The Hartford!

Cons

Benefits are expensive and wellness program is not great.

Advice to Management

The organization should be more transparent when it comes to compensation. For example, salary ranges are kept from managers and never shared with employees. If you're doing the right thing by your employees, why hide this?

Benefits are expensive and wellness program is not great.

3 August 2018

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41 English questions out of 41