ANZ Bank Personal Banker Interview Questions | Glassdoor.com.au

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ANZ Bank Personal Banker Interview Questions

Interviews at ANZ Bank

19 Interview Reviews

Experience

Experience
83%
11%
6%

Getting an Interview

Getting an Interview
93%
7%

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy

 

Personal Banker Interview

Anonymous Interview Candidate in Melbourne
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at ANZ Bank (Melbourne) in February 2019.

Interview

Online application , phone interview , IQ test, Personality Quiz, skill review and 1:1 INTERVIEW with the Area Manager.
I have answered all the questions and i am not confident enough whether i will get a job or not.

Interview Questions

  • 2) When was the last time you wowed a customer   Answer Question
  • 5) Do you have any such customer who hasn't asked any questions but you know what there question was and how did you answer   Answer Question
  • 6) what for you is excellent customer service?   Answer Question
  • 13) Sell me a car insurance   Answer Question
  • 18) Tell me about a time when you had to quickly adjust your work priorities for the changing demand?   Answer Question

Other Interview Reviews for ANZ Bank

  1.  

    Personal Banker Interview

    Anonymous Employee in Sydney
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ANZ Bank (Sydney) in November 2018.

    Interview

    -Applied online
    -Phone interview
    -Face to face interview (with branch manager and district manager)
    -Called in for a second (branch manager alone) got offered the position on the spot

    My interview experience was difficult in the sense where if you lack the experience within a customer facing role, it would be a bit challenging to answer some of the behaviour based questions, as the panel will be asking you for your experience in each of the scenarios. The panel might ask you a few difficult questions however, speaking from experience do not hesitate to ask for definitions and/or examples when unsure. I found that when I was unsure about a particular question, the Manager was more that happy to help me out with answering the questions.

    Interview Questions


  2.  

    Personal Banker Interview

    Anonymous Employee in Canberra
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at ANZ Bank (Canberra) in October 2018.

    Interview

    easy and predictable questions and needed a lot of interviews until you could get hired and was very slow with the onboarding process. getting review of interview sometimes was very long and could not find out how you did

    Interview Questions

  3. Helpful (4)  

    Personal Banker Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Positive Experience
    Average Interview

    Interview

    I applied online then invited for an interview with two branch managers.
    The interviewers are friendly and they asked some behavioural questions as well as some specific questions about banking industry.

    Interview Questions


  4.  

    Personal Banker Interview

    Anonymous Employee in Perth, Western Australia
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at ANZ Bank (Perth, Western Australia) in March 2018.

    Interview

    phone interview with talent acquisition officer, asks about the experience of the role applied, previous work experience, understanding of the role applied. Face to face interview with manager, behavioral questions asked

    Interview Questions


  5. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Interview

    Introduction first, then case study in separated group. The first case is about survival on an isolated island, the other is about to choose suitable ANZ product to particular clients.

    Interview Questions


  6. Helpful (4)  

    Personal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at ANZ Bank in February 2018.

    Interview

    First online test.Then telephone interview questions general behavioural question.Then face to face with Branch Manager.Asked about 10-12 question Competency questions.All of them have competency based.Waiting for them to call back.

    Interview Questions

    • Very easy.1.What bought you here.2.Teamwork3 Motivation 4.Anz values.   1 Answer

  7. Helpful (4)  

    Personal Banker Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ANZ Bank (Melbourne) in December 2017.

    Interview

    Initialy I had a casual interview with the branch manger , she asked about the work history and availability? Then had the fomal interview with the branch manager and another manager, it was casual but professional.

    Interview Questions

    • An occasion you act as an active member? How would you responded to a change. How would you introduce new digital product to a customer?   Answer Question
  8. Helpful (4)  

    Personal Banker Interview

    Anonymous Interview Candidate in Wellington, Wellington (New Zealand)
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at ANZ Bank (Wellington, Wellington (New Zealand)) in October 2017.

    Interview

    Had an interview with the NZ contact centre for a Personal Banker position. The interview went for a total of 2.5 hours. The process was introductions and an outline of the position, a role play with one of the assessors pretending to be on the phone, behavioural questions (using the STAR method), and a group role play at the end.

    Interview Questions


  9. Helpful (17)  

    Personal Banker Interview

    Anonymous Employee in Sydney
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at ANZ Bank (Sydney).

    Interview

    Got interviewed by two hiring managers, one male and one female. The interview was relatively smooth, due to preparation. If you are prepared everything will run smoothly. Be prepared to provide examples for everything you say. Back up every point you make with an example as this will strengthen your answer. Don't be afraid to take your time.

    Interview Questions

    • Why are you here/Previous experience   Answer Question
    • Tell me about a past experience where you had a demanding schedule and something urgent came up, and how you managed to complete all tasks within the demanding time frame   1 Answer
    • What can you bring to ANZ?   Answer Question
    • How do you handle rejection?   Answer Question
    • What drives you to work everyday?   Answer Question
    • Tell me about a time where you consulted with your colleagues in order to come to a resolution which resulted in better team building   Answer Question

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