I applied online. The process took 2 weeks. I interviewed at Alida (Toronto, ON) in July 2011
Interview
first phone interview with HR team in Vancouver. Then one in person interview with team in Toronto, both director and VP. Questions are pretty straightforward in terms of what you would prepare for an interview e.g. talk about a time you had to deal with a difficult colleague.
Interview questions [1]
Question 1
Asked what you would do if you took over some accounts which had being having a bad experience, were not happy or had experienced a lot of account manager turnover