Australia Post Customer Service Consultant Interview Questions | Glassdoor.com.au

Australia Post Customer Service Consultant Interview Questions

Interviews at Australia Post

4 Interview Reviews

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Customer Service Consultant Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at Australia Post.

Interview

Interview process consisted of an online test, phone interview, further online testing, and an engagement centre. Entire process was quite extensive. The first online assessment was a fairly standard aptitude test. The second round of online assessment was difficult, requiring you to rate two of three statements either most or least likely. The in-person interview was primarily an induction, with a one-on-one interview and phone role play.

Interview Questions

  • Provide a time where you gave excellent customer service   Answer Question

Other Interview Reviews for Australia Post

  1.  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne) in November 2018.

    Interview

    I applied online. The process took 2 weeks. I interviewed at Australia Post Melbourne in November 2018.

    -Online assessment
    -Phone interview
    -One more online assessment
    -Than Engagement centre:
    F2F Interview always reply with STAR format and Role play

    Interview Questions

    • -How you handle with sudden change at your work environment
      -Share Difficult customer experience   1 Answer

  2. Helpful (12)  

    Customer Service Consultant Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Australia Post (Melbourne) in September 2017.

    Interview

    - Applied for job online

    - Online interview questions (English comprehension & Maths)

    - Phone call interview to ask why you want this job and how you think you're suited for it

    - Engagement Centre (Group interview) where there's 20 people and you're split up into groups to do an activity task where you will be judged in your team work and participation in conversation

    - Face to face interview where they will ask you specific questions regarding your skills and behavior where you will answer in STAR format

    - Medical examination

    Interview Questions

    • Face to face interview: (STAR format)

      - What were your goals and how did you achieve it?
      - How did you impress management in the past?
      - How did you deal with a difficult customer?   Answer Question
  3. Helpful (9)  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Australia Post (Sydney) in April 2017.

    Interview

    Online test being the first stage and once cleared you'll have telephone interview asking behavioral questions and then police check n other thing and a face to face interview

    This interview was not for an actual vacan't and was initially filled out for application of interest

    Interview Questions

    • Give an example from your past job where you've gone beyond your limitations to help a client   Answer Question

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