Australia Post Customer Service Officer Interview Questions | Glassdoor.com.au

Australia Post Customer Service Officer Interview Questions

Interviews at Australia Post

2 Interview Reviews

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Customer Service Officer Interview

Anonymous Interview Candidate in Melbourne
Declined Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne) in June 2014.

Interview

The interview was with two members of Australia post HR and a manager. They asked a few questions and I asked them a few questions about the job and I left and got a phone call a few days later to tell me I got the job.

Interview Questions

  • What retail experience do you have?
    What is up selling and cross selling?
    How many years have you been in a customer service role?   1 Answer

Other Interview Reviews for Australia Post

  1.  

    Customer Service Officer Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne) in September 2017.

    Interview

    Multi-step
    1. Phone interview
    2. Online assessment
    3. Group interview

    After Step 3., I was offered the job and was asked to complete a medical test for insurance purposes.

    While they claimed that the medical test would not impact the offer and was purely for insurance reasons, once I disclosed that I was on anti-anxiety medication I was asked to get further paperwork to prove that I was able to work in a customer service role (despite being in the same role for 2+ years immediately prior to this role). Despite providing the requested paperwork within 24 hours, I was told that they had "filled all of the roles" - remember, I was offered the role after the group interview. I feel that this was due to disclosing that I was on anti-anxiety medication and that it was an act of discrimination on behalf of Australia Post

    Interview Questions

    • How would you react to an angry customer?   1 Answer

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