Australia Post Interview Questions | Glassdoor.com.au

Australia Post Interview Questions

Interviews at Australia Post

62 Interview Reviews

Experience

Experience
57%
27%
16%

Getting an Interview

Getting an Interview
66%
9%
9%
7
5
2
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Grad Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    There was a three stage interview process focused around behavioural interview questions. It was centred around dealing with difficult employees and stakeholder management and other general questions. It was 1 hour long for the first interview

    Interview Questions


  2.  

    Environmental Manager Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 2+ months. I interviewed at Australia Post (Melbourne) in February 2017.

    Interview

    Thirty words? Really? Seems too many. I went to an interview, they asked questions I answered them, they liked me, I liked the money and some people, they said yes, I said yes

    Interview Questions

    • What experience do you have   1 Answer
  3.  

    Solution Architect Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Australia Post in January 2015.

    Interview

    They were good and responsive. 3 Steps process. One with HR, one with senior management. and one with program manager.They were good and responsive. 3 Steps process. One with HR, one with senior management. and one with program managerThey were good and responsive. 3 Steps process. One with HR, one with senior management. and one with program manager

    Interview Questions

    • They were good and responsive. 3 Steps process. One with HR, one with senior management. and one with program manager   Answer Question

  4.  

    Work Package Manager Interview

    Anonymous Employee in Sydney
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Australia Post (Sydney) in January 2015.

    Interview

    Very tough interview process. They check your background. Ask many questions. Check background. It’s quiet tough. I do not recommend this company. I quit and now I’m looking for another job. Australia post sucks

    Interview Questions

    • If I have any back injuries   1 Answer

  5.  

    Tech Academy Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Interview

    Allocated to a room with several others and then was tasked to conduct a group activity. Following was a technical activity, an individual case study & speed dating interview. A unique but fun experience.

    Interview Questions


  6.  

    Contact Centre Manager Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Australia Post (Sydney) in February 2019.

    Interview

    The process was very slow to get to interview and no feedback was given post the interview just an email to say unsuccessful. Overall unhappy with how it was communicated to candidates.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Australia Post (Melbourne) in February 2019.

    Interview

    The process consisted of an online set of tests, then a scheduled online phone interview (using the STAR format of Situation or Task, Action and Result). After that you are invited to a final induction and phone role play test. The induction tells you all about the job and they stress that it is basically a complaints handling job and call numbers are around 80+ per day - they stress that there is opportunities to grow and move around and also cover some of the benefits at this time. Then you are called for a final interview of a similar set of questions to the phone interview, then you do 3 role play calls where you need to deal with varying issues (yes you are given a small folder with handling of calls.

    Interview Questions

    • What was one time when your resilience was tested in the work place?   Answer Question
    • When did you go beyond your job limitations to ensure your customer was happy?   Answer Question
  8.  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne) in November 2018.

    Interview

    I applied online. The process took 2 weeks. I interviewed at Australia Post Melbourne in November 2018.

    -Online assessment
    -Phone interview
    -One more online assessment
    -Than Engagement centre:
    F2F Interview always reply with STAR format and Role play

    Interview Questions

    • -How you handle with sudden change at your work environment
      -Share Difficult customer experience   1 Answer

  9.  

    Customer Service Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Australia Post.

    Interview

    Interview process consisted of an online test, phone interview, further online testing, and an engagement centre. Entire process was quite extensive. The first online assessment was a fairly standard aptitude test. The second round of online assessment was difficult, requiring you to rate two of three statements either most or least likely. The in-person interview was primarily an induction, with a one-on-one interview and phone role play.

    Interview Questions

    • Provide a time where you gave excellent customer service   Answer Question

  10.  

    Mail Services Officer Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Australia Post (Melbourne) in October 2018.

    Interview

    Interview process was pretty easy, applied online and waited a few weeks and got a call back and asked me to do a medical examination then online modules. Also did a background check which i had completed at Australia Post. Nothing too hard.

    Interview Questions


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