Australia Post Interview Questions | Glassdoor.com.au

Australia Post Interview Questions

Interviews at Australia Post

70 Interview Reviews

Experience

Experience
54%
30%
16%

Getting an Interview

Getting an Interview
69%
8%
8%
6
5
2
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Finance Graduate Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Australia Post (Melbourne) in April 2018.

    Interview

    Assessment Centre - three activities: small group discussion, team activity and 2 minute presentation.
    Small group discussion - discuss 3 questions in a group of 3 with assessor listening in
    Team activity - 1 hour activity in group of 8
    2 minute presentation - individual presentation to two assessors

    Interview Questions

    • How can you improve the Australia Post customer experience?   Answer Question

  2.  

    Gradute Program Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Australia Post (Melbourne) in April 2018.

    Interview

    Consisted of online testing, video interview, assessment centre and a face-to-face interview. Online testing, video interview and assessment centre were all quite simple and straight forward. The assessment centre was only about 3 hours and consisted of some small group activities and a 1:2 presentation. One of the easier/less stressful assessment centres I've attended. The face-to-face interview was about a week after the AC. Didn't hear back until about 2 weeks after the interview and was rejected via email.

    Interview Questions

    • When have you worked on a project that has had its goal posts change? And how did you react to that?   Answer Question
    • When have you faced a challenge at work?   Answer Question
  3.  

    Team Member Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Australia Post.

    Interview

    Applied online. I was asked to come into their office, for a 1 on 1 with an interviewer. The interviewer was very welcoming and made me feel at ease. I was glad that I didnt' have to go through a group interview. I got asked 3 scenarios, pretty staright forward.

    Interview Questions


  4. Helpful (19)  

    Postie Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Australia Post (Melbourne) in October 2017.

    Interview

    One to one interview. I received a call and was explained about position. Then interview was fixed. When you apply they assess your resume. If your resume suits them they will call you.

    Interview Questions

    • Why do you want to work here
      Describe how to resolve conflict in your current job
      Describe a bad customer situation
      Describe a difficult situation with customer   Answer Question

  5. Helpful (15)  

    Customer Service Consultant Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Australia Post (Melbourne) in September 2017.

    Interview

    - Applied for job online

    - Online interview questions (English comprehension & Maths)

    - Phone call interview to ask why you want this job and how you think you're suited for it

    - Engagement Centre (Group interview) where there's 20 people and you're split up into groups to do an activity task where you will be judged in your team work and participation in conversation

    - Face to face interview where they will ask you specific questions regarding your skills and behavior where you will answer in STAR format

    - Medical examination

    Interview Questions

    • Face to face interview: (STAR format)

      - What were your goals and how did you achieve it?
      - How did you impress management in the past?
      - How did you deal with a difficult customer?   Answer Question

  6.  

    Customer Service Officer Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne) in September 2017.

    Interview

    Multi-step
    1. Phone interview
    2. Online assessment
    3. Group interview

    After Step 3., I was offered the job and was asked to complete a medical test for insurance purposes.

    While they claimed that the medical test would not impact the offer and was purely for insurance reasons, once I disclosed that I was on anti-anxiety medication I was asked to get further paperwork to prove that I was able to work in a customer service role (despite being in the same role for 2+ years immediately prior to this role). Despite providing the requested paperwork within 24 hours, I was told that they had "filled all of the roles" - remember, I was offered the role after the group interview. I feel that this was due to disclosing that I was on anti-anxiety medication and that it was an act of discrimination on behalf of Australia Post

    Interview Questions

    • How would you react to an angry customer?   1 Answer

  7.  

    GRADUATE POSITION Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Australia Post (Melbourne).

    Interview

    The process was 5 steps long, initial applications questions and resume, online testing, video interview, assessment centre and final interview. Everyone was super friendly and really wanted me to succeed!

    Interview Questions

    • What is my favourite and least favourite thing about my current job?   1 Answer
  8.  

    Technical Team Lead Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Australia Post (Melbourne) in July 2017.

    Interview

    One to one casual interview with a department lead, in which we went through my previous experience, a summary of skillsets, and my knowledge on the retail and postal market and how I would apply technology and data to grow the organisation.

    Interview Questions

    • Describe and outline what sort of technology innovative and ideas could be applied to better serve Australia Post's network and customers.   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Australia Post (Melbourne) in July 2017.

    Interview

    1. at mock call center role play. you get a phone call, find the customer in the system and help them with the options you have on hand and respond from the options they give you.
    2. Grammar testing.
    3. math questions, simple maths questions.
    3. typing speed to test you words per minute.

    Interview Questions

    • To answer a pre-recorded mock phone call.   1 Answer

  10. Helpful (10)  

    Graduate Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Australia Post (Melbourne).

    Interview

    Video interview after testing - 4 questions with 15 seconds to prepare for each, nothing too surprising as long as you can talk about why you want to work for the company and have past examples of yourself in different situations
    Assessment Centre - approximately 4 hours where you participate in group activities and give an individual presentation. Very relaxed and friendly atmosphere.
    Final Interview - 45 minute final interview with two managers in the stream you applied for, behavioural and motivation questions - have a number of STAR examples on hand and you'll be fine

    Interview Questions

    • Why Australia Post over other companies you may have applied for?   Answer Question

See What Australia Post Employees Are Saying

StarStarStarStarStar   Current Project Manager in Melbourne

Pros: “Friendly staff with flexible working arrangements”“Friendly staff with flexible working arrangements” – Full Review

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