Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Booking.com

      Part of Booking Holdings

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Booking.com reviews | Booking.com jobs | Booking.com salaries | Booking.com benefits | Booking.com conversations
      Booking.com interviewsBooking.com Account Manager interviewsBooking.com interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Account Manager Interview

      1 July 2020
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Booking.com (London, England) in Jan 2020

      Interview

      An initial phone call followed by an assessment center group exercise. The initial phone call was to explain the process. I have never done in my entire life an assessment group interview and didn't know what to expect. I have tried to be as natural as possible. The initial part was a presentation, followed by people doing that job and answering questions. Then we were asked to have 1to1 session with one of the four interviewers with a case scenario. I was complimented in mine. We then moved to the final part, the group assessment. If you are a natural "extrovert" and aggressive (in a good way) person you probably succeed. If you are in the introvert spectrum you probably need time to adjust. I always say my opinion, but the stress of the day along with the pressure of performing well, the fact that English is not my first language and no experience in the process didn't help. After the group game we were let go. I have waited for a week and no answer was given. I then sent a follow up email and I was told that they were not following up my application as "we were unable to assess you properly in areas of assertiveness", which doesn't have any sense considering that being assertive means "being able to stand in a calm and positive way", and not shout trying to step over others to be heard. I have worked as Account manager somewhere else for years and I have obtained great results with a calm and organised approach. Evaluate people in this way is absolutely useless and you are cutting out possible good employee that have a different and calm approach to problem solving.

      Interview questions [1]

      Question 1

      Question in the 1to1: How would you solve this scenario
      1 Answer

      Other Account Manager interview reviews for Booking.com

      Customer Service Representative Interview

      2 June 2026
      Anonymous employee
      Manchester, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Booking.com (Manchester, England)

      Interview

      The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.

      Interview questions [1]

      Question 1

      What made you apply for the role
      Answer question

      Customer Service Representative Interview

      19 May 2026
      Anonymous employee
      Tourcoing
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Booking.com (Tourcoing)

      Interview

      First contact Interview with HR, background and motivation Interview with Customer service manager Language test, comprehension and spelling Situational test where you are asked to simulate a call with an upset customer.

      Interview questions [1]

      Question 1

      What would you do in case of an upset customer on the phone
      Answer question

      Account Manager Interview

      22 Apr 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Booking.com

      Interview

      The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role. If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.

      Interview questions [1]

      Question 1

      Mostly just asking about my career path and how my past experiences could be relevant to this role.
      Answer question