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      COUNTRY Financial

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      Customer Service Representative Interview

      5 July 2015
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at COUNTRY Financial (Bloomington, IL) in July 2015

      Interview

      Started with initial application, followed by the assessment. After being picked, HR scheduled an interview over the phone. Phone interview lasted about 30 mins. Nothing out of the box. General questions about last work and education experience. Step afterwards was to meet hiring managers face to face. It was a great experience for me. Interview lasted for about 60-75 minutes. I was asked behavioral questions along with general get to know you types of questions. Once again nothing out of the box. At the end , I was given the tour of the department, which I believe was a good thing. I was able to see, what exactly is the operations of CSR. A week after , I received the call to offer me the position. After verbally accepting that I gave me consent for background check.

      Interview questions [1]

      Question 1

      Demonstrate how you turned customer's bad experience into a positive one ?
      Answer question
      2

      Other Customer Service Representative interview reviews for COUNTRY Financial

      Customer Service Representative Interview

      27 Nov 2022
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at COUNTRY Financial (Bloomington, IL) in Apr 2021

      Interview

      Great people, I was given a tour of the building and the questions were behavioral and in depth. It was overall a positive experience and I learned a lot about the corporate culture and environment.

      Interview questions [1]

      Question 1

      Provide an example of a time where you resolved a difficult situation
      Answer question

      Customer Service Representative Interview

      5 Apr 2018
      Anonymous employee
      Bloomington, IL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at COUNTRY Financial (Bloomington, IL) in Mar 2018

      Interview

      Email contact, skills and behaviors assessment, on site interview with HR followed by one more on site interview with department supervisors, side by side with a current employee on the floor. They followed up within two days of the final interview with a job offer.

      Interview questions [1]

      Question 1

      Tell us about a time you had be creative or think outside the box to solve a problem.
      Answer question
      1