Thank you for the feedback. I am dissapointed to hear about your experience - the offer process is a time for more frequent contact and greater sharing of information to ensure you, the candidate, feels well positioned to make an informed decision. I would be interested in learning more about your experience as well as gather additional input for how we might provide a better candidate experience. If you are will to talk/email, please send an email to careers@cengage.com with the subject line - follow up D. Muller, VP Talent Acquisition and I will follow up via whichever channel you prefer (email, phone). Again, thank you for taking the time to share your feedback,