Sat down with two of the call center managers going through hypercritical situations on cold calling. The scenarios included calling different types of business offering them to talk to an insurance advisor and how they can give them cheaper insurance.
Interview questions [1]
Question 1
what kind of companies require public liability insurance.
I interviewed at Clear Business (Glasgow, Scotland)
Interview
Phone interview and questions to look over.
Follow up interview on teams answering scenarios based on the job role and talk about experience in customer service field.
This was followed up by confirmation telephone call and email information.
Interview questions [1]
Question 1
How would you handle a difficult customer or issue if no manager was present?
I applied through an employee referral. The process took 1 week. I interviewed at Clear Business (Sale, England) in June 2024
Interview
Friendly interview with two tactful managers. I was asked to give examples of good customer care. I would like to have been pushed and challenged a bit more. I would have loved a second interview. I can handle more pressure. A panel of subjects, firing exceptionally difficult questions at me, all at once, might have been fun.
Interview questions [2]
Question 1
Do you feel that it’s ever okay to bend the rules?