Assessment which lead to 2 phone interviews and finally a third virtual interview.. I was told that during the second interview by a very nice professional young lady, that she wanted to moved forward and set up the virtual interview. She basically said that was to determine my level of technical knowledge to really determine my pay difference for the job. I must say I was shocked during my interview at the lack of professionalism the gentleman showed. He had on a T shirt and seemed highly uninterested during the short time. I asked only 4 questions about dealing with angry or upset customer scenarios. I was never asked anything technical or about troubleshooting. I knew that he was interested from the way conducted the interview. I feel as if I dodged a bullet based up his character. Maybe he woke up on the wrong side of the bed that morning ... because he literally looked and acted like he just woke mins prior... maybe that why he got started at a late time
Interview questions [1]
Question 1
Tell me about a time you to deal with an angry customer.
I applied online. I interviewed at Conduent (Dallas, TX) in July 2020
Interview
It was an easy interview process. They will ask about your customer service experience if you have any . And how did you troubleshoot any technical issue if you had .
I applied through the website and a few weeks later was invited via email to take their assessment. Basically a work habits/personality assessment and some basic English, writing and mathematical skills. They also had a customer service simulation where you were asked to perform tasks and answer questions about how you would handle the situation. A recruiter will reach out and have you take a typing and internet speed test and have you email the results back to them. Then they schedule you for a final face to face interview with the recruiter. They will ask you about your work experiences and will expect you to research the core values and mission of the company which is on the website. They will also test you on basic tech support knowledge
Interview questions [4]
Question 1
Tell me about your work experience in customer service
I applied online. The process took 3 weeks. I interviewed at Conduent (Greenville, NC) in June 2018
Interview
The Process Took about 3 weeks to complete . 3 interviews. On the 1st interview they just have a conference call to explain the job in detail. 2nd is a phone interview with a recruiter. 3rd Interview is with a hiring manager via webcam. Very easy process.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with angry customer?