Describe your insurance background. Describe NFIP? provides flood insurance to property owners, renters and businesses, and having this coverage helps them recover faster when floodwaters recede. What is the Public assistance program? it's run at the state level, and it can provide cash assistance to needy families. How do you describe oral or written communication with the public. When dealing with the public be well versed on the claim your assisting with. Speak with confidence if dealing with face to face communication. If by written or electronic communication be sure to proofread all communication. Be sure to use proper punctuation and grammar. How do you deal with ambiguous requirements? Staying calm is also a good way to manage an ambiguous situation. To remain calm when you face ambiguity, take a moment to consider what you should be doing and what outcomes your actions can achieve.