Initial position is as a Claims Rep, typically direct (dealing directly with claimants). Senior Rep usually involves dealing with attorney represented claimants.

I applied for the position online through the Farmer's website. After a few days I was emailed to schedule a phone interview. The phone interview took about 30-40 min, and consisted of questions regarding employment history, and qualifications. Basically everything on your resume. After the phone interview, I was required to take an online personality/skill assessment. After another few days I was invited to take an in person interview. The in person interview was a panel interview, which consisted with about 7 people, all supervisors and field manager. Later that evening I was invited by email to submit information to conduct a background check. At that point I knew they were going to make an offer. I received the offer the following day.