It had been so long (about 3 months) since I applied that I forgot who this was and what they do. I was contacted for a first stage phone screening by the General Counsel & COO, who also handles recruitment for some reason, and spoke for about 45 minutes about my background, experience, and what they were looking for. Shortly after, I was advanced to the next step.
This stage was an open book technical assessment consisting of writing responses to some email scenarios, creating a demo account and using their API. This was actually enjoyable because you could get a feel for the types of scenarios you'd most likely be supporting. This was submitted and I was moved to the next stage afterwards, a technical interview with two team members.
Between stages, the combination HR/Recruiter/COO ignored a few emails I sent to him about job details, and gave me some lame excuse that they were both filtered out of his inbox in one instance, and overlooked in another. It's not a good look to ask applicants to reach out with any questions in all of your email correspondence, especially if you're not planning on acting as a main point of contact. To add to this, he was 10 minutes late on an additional follow up call with me and claimed he had called the wrong person in his contacts, supposedly sharing my last name. Right.
I found it a bit concerning the job title externally had changed a few times once the interview process began. From information I gathered online and from the first call, the company hasn't grown much since they were founded. During one of our additional calls, he asked me to submit separate writing examples, which seemed to fall way outside of the original job duties. To an applicant, it looked like they either didn't know what role they were looking for, were dealing with high turnover, or just wanted to pile additional work onto what was initially advertised as a Tier 3 support role.
By the time the Files.com technical interview came along, I had finished a final round with another opportunity. The Files.com technical portion was typical, about 45 minutes long on Zoom. I went into it because I was curious about the interaction with actual team members after reading all the negative reviews of Files.com here. Although the experience I got from the first round seemed to allude that most of these are accurate, the two members of the support team seemed like cool people, but that could be typical of the support bubble at most places.
After the interview was over, I heard back from the other opportunity and accepted the position. I did not relay that information back to the Files.com recruiter, because he would probably say he never got it anyway.