I applied online. I interviewed at First American Home Warranty (Columbus, OH) in May 2026
Interview
3 interviews with 3 different managers. The main focus of each interview was to see how I would handle a heavy daily load of inbound and outbound phone calls. I was asked how I would respond to various scenarios.
Interview questions [1]
Question 1
If I could handle a high volume of calls each shift.
I applied in-person. The process took 2 days. I interviewed at First American Home Warranty (Reseda, CA) in Mar 2020
Interview
Common questions fine for entry level, They train you for 1 week with an experienced customer service representative so no experience needed. Basically easy to get a job with this company but a difficult job to hold, the stress is real