I applied online. The process took 2 weeks. I interviewed at HSBC (Birmingham, England) in Nov 2024
Interview
First I received the opportunity for an On demand video Interview. You get asked about 3 questions depending on the role you applied to. You have three attempts to record yourself answering a question and there is no time limit for the actual video. If you are successful with this, you will then complete a personality assessment where you just click answers to what you are most like.
Interview questions [1]
Question 1
Q: Tell me of a time you put someone else’s needs above yours?
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in July 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?