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      Included Health

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      Included Health interviewsIncluded Health Senior Customer Success Manager (CSM) interviewsIncluded Health interview


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      Senior Customer Success Manager (CSM) Interview

      11 Oct 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 months. I interviewed at Included Health in July 2023

      Interview

      I met and interviewed with 9 different people over the course of my candidacy. Final round was a 30-minute presentation/deck to 5 people. Final presentation was intended to be for a potential client in which I was to upsell more services/products (wasn't given any information about the current client/vertical/size, etc- prompt was intentionally vague). I got a lot of positive feedback during the interview process, but never received confirmation on my status. I finally heard from someone else who worked there that they decided to go with someone else. I followed up with the internal recruiter several times via email with no response or closure. Began the process in May and to this day, still never received an official response on where things landed from the team handling recruitment. Recently I saw that the company re-listed the posting for the same position. It would have been nice to have some type of closure from the recruitment team given the amount of time that went into interviews and developing presentation materials.

      Interview questions [1]

      Question 1

      "Tell me about a time when" were the majority of the questions as well as selling elements of the product.
      Answer question
      2