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      JCPenney

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      Assistant Manager - Customer Experience Interview

      28 May 2021
      Anonymous employee
      Columbus, OH

      Other Assistant Manager - Customer Experience interview reviews for JCPenney

      Assistant Customer Experience Manager Interview

      20 Dec 2019
      Anonymous employee
      Louisville, KY
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at JCPenney (Columbus, OH) in May 2021

      Interview

      Heather Wagner made this interview experience seamless. Heather made first contact and conducted the first interview. She arranged for my second interview with Frank Wilson within 4 days. Finally she arranged the final interview with DM Glen Mason within 5 days and I received a great offer 3 days later. The entire process was less than 2 weeks. All 3 of the interviews provided great insight to the company the position and gave me the opportunity to ask questions and get 3 different peoples career experience with JC Penney. Also, the situational questions helped me to know that this position would be a great fit for me.

      Interview questions [1]

      Question 1

      Tell me about a time when you had an upset customer and you were able to turn the situation around?
      Answer question
      Easy interview

      Application

      I applied through a recruiter. The process took 4 days. I interviewed at JCPenney (Louisville, KY) in Dec 2019

      Interview

      Contacted by recruiter, phone interview with recruiter, set up interview with store manager if you pass the phone interview, if you pass final interview with District Manager set up by the recruiter. Pass the final interview, contacted by the recruiter if they like you and they will have an offer.

      Interview questions [1]

      Question 1

      If you were in a certain situation?
      1 Answer