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      Graduate Admissions Advisor II Interview

      22 Aug 2011
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      The process took 6 days. I interviewed at Kaplan in June 2011

      Interview

      I attended a recruitment and had an interview with one of the recruiters for the admissions advisor position. The recruiter gave me an invite to the open house/job fair at Kaplan, which I attended. Before the open house, I had a phone screen interview with another recruiter and was asked about why I am interested in the position, how my experiences in the past relate to this position and educational background and work history questions. The recruiters told me to apply online for the selected position as well, which I did using the link they emailed to me. The invitation-only job fair I attended consisted of two tests (simple Outlook test, just sending an email with an attachment; and a spelling and grammar test) and a one-on-one in-depth interview with a more senior recruiter. A manager gave a presentation about Kaplan and stated what a day in the life of an admissions advisor is like: 90% of the day is spent calling "warm" leads and advisors make about 100 dials per day. She also stated that the minimum employment requirements for an admissions advisor are of at least 2 enrolled students per month. The in-depth interview consisted of questions that were behavioral in nature and it is best to give examples of how you satisfied customers, reached your goals in the past, had a dilemma at work that you resolved. The recruiter scheduled a panel interview with the assistant directors of admissions for another day which also consisted of behavioral questions. You have to convince them why they should choose you above all other applicants and what skills you have. The interview went well and then the recruiters scheduled a phone interview with the directors of admissions. Again, the same type of example-driven and behavioral questions were asked. I was soon given an offer with a salary much higher than I expected with full benefits to start day one.

      Interview questions [1]

      Question 1

      Discuss a negative encounter that you had for a former job and how you handled it.
      Answer question
      1