I applied online. The process took 1 week. I interviewed at Lush (Orange, CA) in June 2021
Interview
The interview process took about a week and a half for me. First I had a phone interview which was pretty thorough the manager asked me a lot of questions about myself and my experiences in customer service. After this, I got an offer for a second interview (culture hour) which was different from any other interview experience I have had. For culture hour you basically go in for about an hour they explain lushes background and goals. They basically have you roleplay as you work there (don't worry though they do give you some practice). Overall I think the management at the store was awesome and although I didn't get the job I interviewed for I was offered to be put on call for the seasonal hire which I accepted.
Interview questions [1]
Question 1
What is your job experience?
How would you sell this product?
How would you approach someone when they walk in?
A group interview with around 10 other candidates for a seasonal role, with 4 management staff running role play type tasks alongside a full introduction to the brand, ethos and values. Sections focused more on creating fun and memorable interactions and building rapport- it felt fun and expressive, and reflective of the brands inclusive and welcoming ethos.
(And we all got a goody bag at the end!)
Interview questions [1]
Question 1
I was asked to come prepared to speak for a few minutes on a subject I felt passionately about. For this task, we were partnered with 1 other candidate and then had to describe to the group the topic our partner discussed.
had to do a two hour trial shift and was assessed based on what happened during the shift and how customers where approached, was told to demo everything such as bath bombs and massage bars
First we had a group interview, we played some games and interact with each other, also have some small talk. And the staff would select some to have in-person interview to and ask some questions. Then they will give youa trial shift to see how you welcome the customers and decide whether you are successful.