Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Michaels

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Michaels reviews | Michaels jobs | Michaels salaries | Michaels benefits
      Michaels interviewsMichaels Customer Experience Manager interviewsMichaels interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Experience Manager Interview

      20 Oct 2016
      Anonymous employee
      Accepted offer
      Negative experience

      Other Customer Experience Manager interview reviews for Michaels

      Customer Experience Manager Interview

      27 Aug 2024
      Anonymous interview candidate
      Bloomington, MN
      No offer
      Easy interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Michaels in May 2013

      Interview

      Basic questions...nothing special. Although I asked a few questions that seemed to just fly over the DM"s head. I felt I was far more prepared for the interview than he was. I applied internally and was given an interview 2 weeks out as were all the other applicants. I was a cashier for one year before this opportunity became available. From what I hear though, external candidates have a bit of a longer of a process.

      Interview questions [1]

      Question 1

      How would you handle a customer complaint... How would you handle an employee who was not meeting goals... Tell about a time when you received great customer service.. Tell about a time when you received bad customer service
      Answer question
      Negative experience
      Average interview

      Application

      I interviewed at Michaels (Bloomington, MN)

      Interview

      Easy interview process, met with multiple people, was able to ask questions, got a tour of the store and explained what I would be doing if I got the job.

      Interview questions [1]

      Question 1

      How did I handle a difficult situation
      1 Answer

      Customer Experience Manager Interview

      6 Apr 2025
      Anonymous employee
      Holly Springs, NC
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Michaels (Holly Springs, NC) in July 2023

      Interview

      The interview was the easiest interview I’ve ever had! They asked me 3 questions. They were short staffed so I was hired on the spot. Interview took about 5 minutes.

      Interview questions [3]

      Question 1

      “Why do you want to work for Michael’s?”
      1 Answer

      Question 2

      “ What do you have to bring to the table?”
      1 Answer

      Question 3

      “Where did you hear about us?”
      1 Answer

      Customer Experience Manager Interview

      25 Apr 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Michaels

      Interview

      Very casual one on one interview. Moved up within the company to the current position I am at now. It can be hard to get a management position without working there prior. From my experience the store manager is the one to conduct interviews.

      Interview questions [1]

      Question 1

      What is your experience with arts and crafts?
      Answer question