I applied online. The process took 2 weeks. I interviewed at Octopus Energy (Leicester, England) in Mar 2021
Interview
Recruiter rang me, we had a chat over the phone, then had a Skype interview with the same person, then completed a numerical and verbal reasoning online test, then had a zoom call with staff and other applicants, this was called a ‘discovery day’ which included different team work tasks and a chatty individual interview, then final interview over video call was the final step.
Interview questions [1]
Question 1
Why Octopus Energy in particular.
Why this specific role.
What are your motivations.
General questions about past experiences in customer service.
Questions about challenging customers/situations.
I applied online. I interviewed at Octopus Energy (Berlin)
Interview
Sehr positive Gesprächsatmosphäre! Die Interviewer waren locker, zugänglich und gut vorbereitet. Besonders positiv ist mir aufgefallen, dass wirklich auf meine Antworten eingegangen wurde, anstatt nur einen Standard-Fragenkatalog abzuarbeiten. Ich habe mich zu jedem Zeitpunkt wertgeschätzt gefühlt.
Interview questions [1]
Question 1
Erzähl mir von einer Herausforderung, der du gegenüberstandest, und wie du sie gelöst hast.
I applied online. I interviewed at Octopus Energy (Warwick, West Midlands, England)
Interview
Fairly intense, hard to adjust to zoom interviews, but an efficient method to decide that ultimately the role wasn't suitable for my particular skills.
Role plays, team tasks etc and 1 to one interviews.
Interview questions [1]
Question 1
Typical questions you would expect, lots of role play and brainstorm activities.
I applied through other source. I interviewed at Octopus Energy (Manchester, England) in Dec 2025
Interview
Very easy and understandable interview. Used an online questionnaire and video interview. Also very good communication and quick response time. Setting up meetings and discovery day was also effortless. Not a stressful interview process.
Interview questions [1]
Question 1
Tell me a time you had to deal with negative feedback?
