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      Progressive Insurance

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      Call Center Representative Interview

      18 Aug 2019
      Anonymous interview candidate
      Sacramento, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Progressive Insurance (Sacramento, CA) in July 2019

      Interview

      I left a very lengthy post in the company reviews which I now realize was the wrong spot. The interview process was terrible because I was openly discriminated against. The company has a policy where no one is permitted from taking time off during training which on its own is understandable, except that I was at the time 6 months pregnant so I would be needing to take time off to give birth - maternity leave (medical reasons) which is TOTALLY different from taking time off for a vacation. applied for an August start date which I was told was "almost full" and would need to start in September which is a problem because A) applied for an August start date, not my fault they didn't get to my application sooner, also starting in September meant that I would need to take the last month of training off for maternity leave. Employers typically do not have to be flexible except that this meant they were acting in a discriminatory fashion because after I told her that I would need to take maternity leave she said "We will not be able to proceed to extending an offer, you will need to apply at a later date". I can't just apply at a later date... I need a job now, not in December or January when she suggested reapplying. They did not hire me because I was pregnant. The way a company conducts interviews is very telling of how they run their departments day to day.

      Interview questions [1]

      Question 1

      Can't remember specific questions because I was thrown off by the discriminatory practices but all the questions started with "tell me a time when".
      Answer question
      1

      Other Call Center Representative interview reviews for Progressive Insurance

      Call Center Representative Interview

      10 Nov 2025
      Anonymous interview candidate
      Lehigh Acres, FL
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Progressive Insurance (Lehigh Acres, FL) in Oct 2025

      Interview

      Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult costumer.
      Answer question

      Call Center Representative Interview

      24 Aug 2025
      Anonymous employee
      Mayfield, OH
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2025

      Interview

      1st is personality assessment 2nd is video interview They ask you questions that are to be answered in STAR format 3rd is virtual interview Same as video interview, but you are talking to a real person

      Interview questions [1]

      Question 1

      Questions in STAR format S - Situation T- Task A - Action R - Result
      1 Answer

      Call Center Representative Interview

      2 June 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Progressive Insurance

      Interview

      Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.

      Interview questions [1]

      Question 1

      How do you handle conflict?
      Answer question
      1