I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in June 2024
Interview
I took an online assessment, recorded/submitted video responses to interview questions then I received an email inviting me to schedule a live virtual interview. I scheduled the interview and I thought it went well.. the interviewer complimented me for my response to his question about what progressive is looking for for this position & they complimented me again after I asked questions about the position. I was thrown off by one of the STAR format questions that he asked me.. I struggled to think of a work experience that matched his question but I tried my best. He said I’d hear back in about a week. I waited anxiously all week and never heard anything. I followed up the week after that via email and received an email response a few hours later stating that I wasn’t selected for the position and I can’t reapply for the position for 12 months. Yikes!!! I’m smart, nice, I have a degree, I’ve always done well in interviews, I work in law (which is a high stress, fast paced, difficult career field to work in), and I’m familiar with the legal side of auto accidents so I would at least have a little bit of knowledge going into the position if I had been chosen… what more do they want?! It’s an entry level trainee position! So disappointing because I really wanted this job and it sounded like a great fit for me.
I personally believe that insurance companies are putting way too much emphasis on the STAR method. The STAR method responses are a natural way of responding during an interview anyway.. putting a label to it and grading people so harshly on whether they abide by it or not seems odd to me. I think that insurance companies are also interviewing too many people compared to the number of spots available for the position.. so more people are being rejected for the position, can’t reapply for an entire year, and only a few are being selected for the position. I think insurance companies are being overly selective with hiring for entry level positions. It shouldn’t be difficult to land an entry level insurance job. A lot of insurance companies aren’t paying well at all for these entry level positions and the cost of living is so high that I can’t even consider applying to some of them because I wouldn’t be able to cover my living expenses. Overall, super disappointing and frustrating experience.
Interview questions [1]
Question 1
Tell me a specific situation where you had to communicate something negative to a customer (for example, telling someone that they’re 100% liable for a motor vehicle collision)
I applied online. I interviewed at Progressive Insurance (Colorado Springs, CO)
Interview
Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with a difficult customer.
It was a fairly lengthly process which involved the application, an assessment, pre-recorded one way interview, and a live virtual interview. Asked behavior-based STAR questions. It was extensive with at least 10 questions.
I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Allentown, PA) in May 2026
Interview
The interview process is extensive, there are several levels after applying for the position. Initially there are several questions to answer followed by a video interview with Behavioral questions to be answered in their STAR format (Situation, Task, Action, Result) followed by the following interview with an actual manager. This interview was also answering additional behavioral questions in the STAR format and answering several other questions. After all was said and done. I received an e-mail informing me they went a different direction.
Interview questions [1]
Question 1
Why are you interested in becoming a Claims Adjuster, and why Progressive?