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      Reedsy

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      Customer Happiness Manager Interview

      25 Mar 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Reedsy

      Interview

      I was shortlisted and asked to complete a lengthy task before even having a phone screen. The task took me a couple of hours, I submitted it and never heard back. I even followed up a week later asking for an outcome or feedback and still heard nothing back. It's so disrespectful to waste the time of applicants like this.

      Interview questions [1]

      Question 1

      A task with about 5-6 specific customer service questions relating to their services.
      Answer question
      2
      avatar
      Reedsy response
      12mo
      We’re sorry to hear you had a frustrating experience with our process, and we appreciate you taking the time to share your feedback. For some of our roles, the first step is a short assignment to help us assess candidates’ practical skills early on. We outline this in the document we share with applicants after receiving their application. We always aim to provide updates to all candidates, and we apologize if we failed to follow up in your case, that’s not the standard we strive for. Please email us at hr@reedsy.com, and we will be happy to share an update/feedback on your application. We wish you all the best in your job search!

      Other Customer Happiness Manager interview reviews for Reedsy

      Customer Happiness Manager Interview

      17 Nov 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Reedsy

      Interview

      I agree with the comments here, so be cautious if you’re thinking about applying. After submitting a video and completing two detailed assessments, I was rejected for writing longer responses and not including all the competitors in the assignment (as if they expected a PhD thesis). There was no opportunity for an interview, so it felt like a total waste of time to me.

      Interview questions [1]

      Question 1

      Why do you want to work for us?
      Answer question
      2
      avatar
      Reedsy response
      6mo
      Thank you for sharing your feedback. We’re sorry to hear that the process didn’t meet your expectations. We appreciate the time candidates invest in our assignments, which help us assess skills fairly and consistently across a high volume of applications. Your comments are valuable, and we’ll keep them in mind as we continue improving our hiring process. We wish you the best in your search.

      Customer Happiness Manager Interview

      7 Nov 2025
      Anonymous interview candidate
      Portugal
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Reedsy (Portugal) in Oct 2025

      Interview

      Honestly! Avoid applying here. As all the other reviews Reedsy is not looking to hire qualified professionals. They send you a test that by looking at the feedback from it (I did two tests for them) there is no actually guidance on how to pass. It's a test that you pass if the CEO "feels" he wants you to pass. This is the worst hiring process I've been through because they actually work to diminish your experience and call your efforts basic... They are a toxic company from top to bottom. The feedback received shows the company knows zero about customer satisfaction, customer retention and customer care. Absolute 0. They have no idea what they are doing and go with "vibes" Better say, the CEO that approves or not your interview "vibes" or not with yout answer. It's pure absurdity. Essentially you can't pass their tests unless you degrade yourself. They undervalue you and won't be shy to do so. It's a shame the interview was remote, I would've love to have it face to face, half of what they wrote to me I assure they would not have the guts to do so... Avoid at all costs!

      Interview questions [2]

      Question 1

      They ask you a technical question about Reedsy Studio. There's no public information on how to resolve it and obviously only with internal training can this be known how to resolve it. Somehow they want you to guess how internal support procedures work.
      Answer question

      Question 2

      What's your favorite Giphy? As a last question.
      Answer question
      2
      avatar
      Reedsy response
      6mo
      Thank you for taking the time to share your thoughts, and we’re sorry you had a negative experience in our hiring process. We take all feedback seriously and are continuously working to improve candidate experience. Our assignments are designed to evaluate skills in a way that reflects the type of work done in the particular role at Reedsy. For our customer happiness role, all questions in the assignment are based on scenarios and information that is publicly available on the Reedsy platform. We don’t expect candidates to know any internal procedures -- the assignment is used to assess the candidate’s problem-solving skills and the clarity and quality of their communication. We want to reassure you that decisions are never based on personal preference -- the criteria we use to assess the answers is consistent, structured, and shared internally across the team. Also, we provide feedback with the intention of it being constructive, not diminishing. We’re sorry that this was not how it came across. We appreciate the time you invested in our hiring process and wish you all the best in any future endeavours.