In September of 2019 I was contacted by a recruiter working for a position at Samsung. I'd had several years of mobile support under my belt at that point, so it seemed like a perfect fit. The recruiter did some initial prep with me prior to the interview, essentially notifying me that the person I was interviewing with was "a little difficult to understand" since English was not their first language, but I should be fine as long as I went into the interview with that in mind. Up to that point I had spent close to a decade working with different employers where English was not their first language, so I was not concerned. That is, until the interview began. Up-to-date, this interviewer was the most difficult to comprehend. If I had to rate their english skill on the European system of rankings, maybe I'd give her an A2 (basic, elementary level). This isn't to be rude or mean, it is simply to illustrate my next point which are the interview questions. The questions themselves were not challenging at all for someone who has held any sort of technical position at a tech company. However I was notified by the recruiter that data-analysis was a key-point they were looking to hire upon. I mentioned to the recruiter that my data reporting was somewhat rudimentary considering they're (Samsungs) expectations, but I did advise them that I could be brought up to speed rather quickly if this is something they valued. The recruiter said it should not be an issue, just be honest with the interviewer and I should be fine. I advised the manager I was interviewing with about my experience leading a team, reporting analytics and how I had a hand in the relevant roles/responsibilities. Then things took a turn for the worse. The interviewer then asked how I would respond to a bug report that could not be validated on our (the company's) end. I then told the interviewer my process at the last two companies I worked for. Mind you, these were policies and processes that were accepted and agreed upon prior to being implemented. After stating the last step in my process could be "to consult with an engineer or write up a bug report with appropriate priority/severity level", quickly interjected (as if completely outraged) asking me "How can you ask an engineer if you cannot reproduce?!?!?", she continued to utter this question what felt like 5 more times before it appeared that she was no longer interested in anything else I had to say (not even properly exiting the interview - just abruptly hanging up). I can tell that Samsung is a company that works on a very rigorous set of rules, principals, and procedures (which doesn't bother me considering my experience). However what does, is being treated as if I was a complete amateur in my approach, questioning every answer and clearly shouting at me when I gave an honest answer she didn't agree with. Especially when I clearly stated that these were the processes implemented at my prior places of employment (both of which are very large tech companies). So I feel this experience is worth reading for anyone considering a similar position at Samsung. By far this is the worst interview I've been a part of in my professional life, and I find it unacceptable that this person is a Senior Manager at Samsung considering their interview etiquette (or lack thereof). So if you interview with at Samsung for a "Customer Support" role, consider yourself warned. Note this role was associate with Samsung Pay or Samsung Health apps. These positions often change scope quickly, so it could have been for either one or both.