I applied online. I interviewed at Team Rehabilitation (Atlanta, GA) in Jan 2020
Interview
For the PAC position you will interview with the COO and clinic director. The interview asks situational questions and is aimed at getting to know you and your experience. You will also take a wonderlic test and a test about basic computer knowledge. You may also have a phone interview with the PAC trainer.
Interview questions [1]
Question 1
If a patient came to your clinic but they were supposed to have an appointment at another clinic or company, how would you handle it. What would you do?
I applied online. I interviewed at Team Rehabilitation
Interview
There is a phone interview process with a coordinator that is higher up in the company, then there is an in person interview, and then a zoom interview with a PAC lead trainer.
Interview questions [1]
Question 1
They asked what you would do in certain scenarios .
I applied online. The process took 4 weeks. I interviewed at Team Rehabilitation (Des Plaines, IL) in Sept 2019
Interview
Plenty of opportunity to talk about yourself of course but you will also learn about what makes Team Rehab such a great company to work for and potentially invest in. There will also be situational questions where you will answer to the best of your ability how you might handle a tough or awkward situation that may come up in the aspect of customer service. You will also retake the Wonderlic assessment.
Interview questions [1]
Question 1
If a patient called the clinic unhappy about a bill they received in the mail from the insurance company, mostly because they didn’t understand why they were being billed a certain amount, how would you handle the situation?