I applied online. The process took 1+ week. I interviewed at Texans Credit Union (Richardson, TX) in Mar 2015
Interview
Contact center management and HR took less than 2 weeks for the whole process. The management team did 2 rounds of interview and was very professional and accommodating to vacation request.
Interview questions [1]
Question 1
Talked thru prior work experience and metrics
Why this job assisting people on the phone
How I handled irate customers
Sales experience
Work culture and manager expectations