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      Senior Product Manager Interview

      20 Feb 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Twilio in Feb 2020

      Interview

      TLDR: Recruiters and not aligned with hiring managers' expectations leading to mutual disappointment in later round interviews Was recruited via LinkedIn for a role that matched my title but not experience. Ignored first message for this reason but kept receiving them. Follow up messages specifically listed how experience was a good fit. Figured that a company this size would do their research and might be targeting me for a specific reason, right? Wrong. Initial discussion with recruiter "J" was fine, but he seemed very green and out of his depth, fumbled when reading the job description a few times. I mentioned my level of technicality and how it might not be a good fit, but he suggested that this was one of several roles hiring for that office and that I might be fit into those later in the process. I asked about whether Dev Ops would be a part of the role, which is rare for DX platforms, he didn't know. 2nd interview by phone with hiring manager, but was called a "phone screen" I had prepared for the technicality of the role and could speak to the platform, but since developers were the main customer, I did not prepare for client facing role plays. Manager "D" was not happy to be there that day and audibly sighed multiple times before starting the conversation. He explained his past at the company in under 30 seconds and explained the format without any enthusiasm. He asked two basic questions about my day-to-day and why I was leaving my current company then started warning me about the technicality of the position. I told him that I brought this up in the first screening but had prepared for the discussion and explained how it fit into my career path. We then went into a client role play which completely caught me off guard. 100% my fault for not preparing better, but when the first mention of the role being client-facing was within this second interview, it didn't seem as important as the technical understanding. I managed to provide answers to all questions but should have slowed down and explained my framework. No more questions were asked so none of the technical / platform prep or any other product related experience mattered. Interviewer finally seemed to open up when I asked questions to him, but not much chance to explain much about myself at that point. Overall the experience left me with a bad taste in my mouth because: 1) Recruiter did not seem to have a good grasp of whether I was a good fit for the role, could not answer technical question relevant to the 2nd interview, and did not explain the client-facing responsibilities which were key to preparing for the 2nd interview  2) Hiring manager seemed frustrated before I even spoke to him, seemed to resent the prompt / questions he had to ask, and probably should have coordinated much better with the recruiter on the importance candidate experience instead of taking it out on a candidate during an interview 3) Ultimately I feel like I wasted my time, was not well evaluated as a candidate, and would recommend that anyone working with Twilio not trust everything their recruiters say to get you into the 2nd interview. If you personally don't feel like your experience is a good fit, don't interview. It's not worth making a bad impression to just fill a recruiter's minimum interviewee quota .

      Interview questions [3]

      Question 1

      What are your day-to-day duties in your current role?
      1 Answer

      Question 2

      Why are you leaving your current company?
      1 Answer

      Question 3

      Role Play: I am the soccer organization FIFA and need to build my website to sell tickets for the 2021 games -- how do you suggest I go about it?
      Answer question
      10
      avatar
      Twilio response
      6y
      Thank you for providing us with detailed feedback. We greatly appreciate the time you took to interview with us and we are sorry it was not a positive experience for you. We are always working hard to improve our processes to ensure all candidates have a great experience with us. This feedback will be very helpful for us to improve both our interviewing teams as well as our recruiting team.

      Other Senior Product Manager interview reviews for Twilio

      Senior Product Manager Interview

      2 Dec 2024
      Anonymous employee
      Tallinn
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 months. I interviewed at Twilio (Tallinn)

      Interview

      3 conversations with HR in general, and 5 with the team - each for 1 hour. Mostly the behavior questions. Mark as difficult due to amount of interviews and sessions.

      Interview questions [1]

      Question 1

      Remember your most impactful project
      Answer question

      Senior Product Manager Interview

      3 May 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Twilio

      Interview

      It was comprehensive and professional and the people were very knowledgeable. There were multiple video interviews that lasted about an hour each. The interview process was well managed. The interviewers were very clear about the role.

      Interview questions [1]

      Question 1

      Describe a difficult situation at work and how you handled it.
      Answer question

      Senior Project Manager Interview

      18 Oct 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Twilio in Sept 2021

      Interview

      The interview process was efficient, organized and streamlined. Recruiter Jess Guenette is an incredible communicator & facilitator. She made herself available for questions and provided ample guidance throughout the process.

      Interview questions [1]

      Question 1

      Questions regarding challenges & how I leveraged my experience and technical skills to solve them.
      Answer question