I applied online and was emailed a few days later to set up a phone interview. The phone interview probably lasted around 15-20 minutes. They wanted to know why Uber and why a customer support role. After the phone call, I was sent an email saying I had moved on to the next step. They sent me a document to be completed within 2 business days. The document contained possible tickets that you could get when working. They are left vague. They basically want to see your thought process behind solving a problem for either a driver or a rider. After turning the completed document back in (it took me a few hours because I wanted to make sure everything looked perfect), they let me know I had made it to the final step. They invited me to an in person interview where I was interviewed by 2 of the COMs. That interview took about 20-30 minutes and they asked about 10-15 personality questions and hypothetical questions about what I would do to turn an enraged customer into a delighted customer. They also focused a lot on customer obsession and what it means to me. The second part of the interview included a role play. They handed me a sheet of paper for me to look over and I had to play it out with the interviewer. Basically there was a driver who did not get the incentive because he did not have enough rides for the week. However, the sheet of paper said that he'd given about 10k lifetime rides and had a 4.9/5 Uber rating. I ended up giving him the incentive anyway and that was the right thing to do because Uber's goal is to keep drivers and riders happy. A couple hours after the interview I got a call and was offered the position.

There were two interviews with senior management and they were very nice and the questions were not overly difficult. The whole process took around 2 weeks so it was quite quick.