I applied through a recruiter. The process took 1 day. I interviewed at Verizon (Bellevue, WA) in Sept 2011
Interview
They use the Star formation of questions. Be prepared with examples of how you overcame obstacles with the problem- what tactics did you use to solve the problem and the end result of the problem. This applies to teamwork questions as well as any other questions. They rate you on every question. Be prepared like you are studying for an exam. Corporate format. Google STAR interview process.
Interview questions [1]
Question 1
Have you been in a difficult situation or escalation with a customer and how did you resolve it?
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how