Westpac Group Personal Banker Interview Questions | Glassdoor.com.au

Westpac Group Personal Banker Interview Questions

Interviews at Westpac Group

37 Interview Reviews

Experience

Experience
65%
27%
8%

Getting an Interview

Getting an Interview
94%
6%

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy

Helpful (21)  

Personal Banker Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied in-person. The process took 4 weeks. I interviewed at Westpac Group.

Interview

I took my CV directly into the branch then i got my first interview with the branch manager then an personality test then an interview with the regional manger then a whole day trial then waited around three weeks for a contrcat to be drawn

Interview Questions

  • why would westpac have moved to a saving strategy rather than loaning strategy...namea time you went above and beyond for customer service   1 Answer

Other Interview Reviews for Westpac Group

  1.  

    Personal Banker Interview

    Anonymous Interview Candidate in Sydney
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Westpac Group (Sydney) in May 2019.

    Interview

    Completed the video interview online and never got back after. It has been almost a month.. I assume I failed?

    I also had a friend who got up to the gallup assessment and they got never back

    Interview Questions


  2.  

    Personal Banker Interview

    Anonymous Employee in Sydney
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Westpac Group (Sydney) in April 2015.

    Interview

    role play and ask general questions about understanding of banking products; your understanding of banking and customer service; Video interview, phone-conversations with HR,
    then meet branch manager, then meet regional manager

    Interview Questions

    • why did you apply westpac?

      why did you apply this role?

      what are your strengths?   Answer Question
  3. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate in Sydney
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Westpac Group (Sydney) in February 2017.

    Interview

    First interview was an online video interview. Timed at 1 minute 30 per question, you will have to record yourself answering some basic interview questions.

    You will then be called for a face to face interview with the local branch manager. Personally, mine was quite informal and took about 20 minutes.

    Final round is when HR calls you for a third interview with the branch manager and their manager. Two interviewers will be expected to observe and question you to see if you are in fact best fit for Westpac.

    Interview Questions


  4. Helpful (4)  

    Personal Banker Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Westpac Group (Melbourne) in February 2017.

    Interview

    Applied online and completed an online assessment. If successful you complete an online interview - 9 questions, 2 mins to answer each question but you also get 1 min and 30 seconds to read through each question.

    Interview Questions

    • What do you think you'll be doing on a typical day at branch?   Answer Question
    • Tell me about a time you wow'd a customer?   Answer Question
    • What type of experience have you had working to sales targets? What was your biggest achievement?   Answer Question

  5.  

    Personal Banker Interview

    Anonymous Interview Candidate in Echuca
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Westpac Group (Echuca).

    Interview

    First step is online test on personality which took abt 45 minutes. The next day, I got email inviting for Sonru video interview. I was busy since I hadsome urgent personal to do and haven't finished this interview. However, a few days later, a H&R staff from Westpac called and asked couple of questions about my previous jobs and why I apply for this position at Westpac.

    Interview Questions

    • What did you do in your previous job?   1 Answer

  6. Helpful (5)  

    Personal Banker Interview

    Anonymous Employee in Melbourne
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Westpac Group (Melbourne).

    Interview

    Online personality test, Video Recording, Phone Interview, 1 on 1 interview with managers, then 2nd 1 on one interview with Managers - manager. It was hard to get feedback as I was offered the job,

    Interview Questions

    • Situational Questions focused mostly on sales   1 Answer

    Negotiation

    Ther was a phone offer, I did glass door review. Requested for the highest salary basing how I would help the company improve they accepted.


  7. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Westpac Group.

    Interview

    Using technology allows potential employees to be on a level playing field. Online application, online talent assessment (Gallup), then online video interview (Sonru). Further assessments and interviews are required at later stages, for successful applicants.

    Interview Questions

    • General questions to decide whether you are a team player, leader or worker and autonomy required to complete tasks.   1 Answer
  8. Helpful (1)  

    Personal Banker Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Interview

    Applied online on Westpac career site
    Online test was for approximately 45 minutes that includes behavioural questions
    Sonru interview ( video interview) approximately
     20 minutes
    After a day or 2 they said they are not hiring this position anymore

    Interview Questions

    • Typical day at Branch   Answer Question
    • Do you have any such customer who hasn't asked any questions but you know what there question was and how did you answer   Answer Question

  9. Helpful (4)  

    Personal Banker Interview

    Anonymous Interview Candidate in Melbourne
    No Offer
    Neutral Experience

    Application

    I applied online. I interviewed at Westpac Group (Melbourne) in July 2016.

    Interview

    Sonru video interview. Questions are based on customer service. They will give you 1:30 min to read the question and then 2:00 min to answer the question. It's a set of 8 questions.

    Interview Questions


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